There was electrical issues and it took almost two weeks to get the car in. They could not find anything with the system and updated the radio program. I don't mind a few days but having the car for two weeks and telling me what I already knew was not customer friendly. Victor was great but he had to deal with a very dissatisfied customer. He should be congratulated.
5/15/2021
Baron P. VERIFIED CUSTOMER
Good service
5/15/2021
Rosa S. VERIFIED CUSTOMER
Ok, no problem
5/15/2021
Christopher R. VERIFIED CUSTOMER
David did wonderful job making sure I received best is service class . I am really happy we bought our truck from Villa Ford .
5/14/2021
Larry W. VERIFIED CUSTOMER
Repairs were done as we had discussed and in a reasonable time.
5/14/2021
Nelson F. VERIFIED CUSTOMER
Always a good experience. Reliable staff and clean everywhere.
5/14/2021
Diane M. VERIFIED CUSTOMER
Sheldon took care of my car with the utmost respect.
I thought that getting a wash was a nice thing, but when a great deal of the car is left with spots or still wet, why bother?
My other concern was that the service department didn’t make sure the oil message on the console was turned back so the computer knows the car has been serviced.
These minor Details can’t be deemed as Completely satisfied.
5/14/2021
Oscar C. VERIFIED CUSTOMER
Glen was great all around really knowledgeable gave me great information on my Ford Explorer. Thanks glen.
5/14/2021
Yolanda A. VERIFIED CUSTOMER
Help is good. Looking out for the customer is great.
5/14/2021
Cheye D. VERIFIED CUSTOMER
Great Service!! Well done! Thank You
5/14/2021
Richard S. VERIFIED CUSTOMER
I was very pleased with how Victor took care of my problem. I couldn’t have asked for a more professional response. thank you, Richard
5/13/2021
Mary K. VERIFIED CUSTOMER
Excellent
5/13/2021
Randy H. VERIFIED CUSTOMER
I made an appointment to have the brakes replaced on my F150. Joel was not available when I arrived so someone else checked in my vehicle. My truck was at your shop for 10 hours but it never got looked at by a mechanic. I got a text message at 11 am saying I would get a call when it’s done. At 5 pm I got a call saying that it was not done yet and would not be looked at until the next day. I called back but could not reach the service advisor. I spoke to another service advisor who told me that it was a two day wait. I picked up my truck and will take it somewhere else for service. Unfortunately, it cost me $49.33 for two Uber rides to leave my truck and pick it up. Am I unhappy with Villa Ford? No, I’m not, I AM COMPLETELY DISSATISFIED.
5/13/2021
Tony L. VERIFIED CUSTOMER
Got my truck back with a giant scratch on the rear bumper. Sheldon was gone and the other advisor took a picture and said you guys would call and no one ever did. What a disappointment.
5/13/2021
Mike D. VERIFIED CUSTOMER
Edgar is awesome.
5/13/2021
Yolanda A. VERIFIED CUSTOMER
Informative. Clear. Cares for the customer.
5/13/2021
Luis C. VERIFIED CUSTOMER
Very helpful even without appointment he was able to help me out
5/13/2021
Rhonda Y. VERIFIED CUSTOMER
Carlos was amazing! He helped me get an appointment and get my car fixed without any disruption to my life. Thank you
5/13/2021
Jill C. VERIFIED CUSTOMER
Carlos always goes over and beyond to make sure customer is completely satisfied. Great service writer