You had my car for almost two weeks. Did not fix one of the things that you told me you did. And then the check engine light came on as soon as I got it home.
11/7/2021
Kurt S. VERIFIED CUSTOMER
Carlos was knowledgeable, polite, and efficient. I can’t ask for much more
11/6/2021
Brian K. VERIFIED CUSTOMER
Always outstanding service, whenever I am assisted by Domingo. I only come to Villa Ford, because of him. I refuse to get help anywhere else. He is the best!
11/6/2021
Armando M. VERIFIED CUSTOMER
Great job
11/6/2021
Mark T. VERIFIED CUSTOMER
Very efficient service. Got in on time and done quickly.
11/6/2021
Maria /. VERIFIED CUSTOMER
Domingo is my go to advisor. Really appreciate his honesty and follow ups
11/6/2021
David L. VERIFIED CUSTOMER
Edgar was a real professional. I appreciate the service he provided.
11/6/2021
Amanda G. VERIFIED CUSTOMER
Glen Kotler always provides excellent customer service, answers all my extra questions with a smile
11/6/2021
Mona W. VERIFIED CUSTOMER
Excellent service!!! Got me in last minute so I could do a road trip to Oregon (last minute )and travel knowing my car was up to date with its service!!!!
11/6/2021
Richard D. VERIFIED CUSTOMER
Done on schedule and appears to be complete work: clean, reassembled correctly. Notified me when the work was completed.
11/6/2021
Sybil P. VERIFIED CUSTOMER
I am 76 years old and came in to my dear Ford dealership today
Because my 12 year old Keys that I got when I got my ford
Escape would not lock or unlock at times ! The great service Manager that helped me
Had me in and out with repairs and I am so thankful and Happy My new Door Keys work like Magic!!! YAY
Sybil P
11/5/2021
Terry G. VERIFIED CUSTOMER
First , I was given a time frame of two hours for my oil change . 2nd,, I was called at 10:45 to pick up my vehicle because it was ready . I returned to pick it up 10 minutes later , waited 30 minutes still no vehicle. Tracked down a service man to check on my van . Another 15 minutes goes by no info yet . Checked with Glenn . He went to check on my vehicle. So after an additional hour of waiting my vehicle showed up with no explanation of why I was called to pick it up when it wasn’t ready. My vehicle was not washed , inside did not have protective covering, next oil change sticker was not replaced so it looked to me like it was not done . Then Glenn popped the hood and checked the dip stick (tacky service) . I told him Ford just lost a customer . Lastly this vehicle is my business vehicle , I lost a job do to the additional time that your service department kept my vehicle.
11/5/2021
Lisa G. VERIFIED CUSTOMER
I was very pleased with the service and with the representative Domingo. He’s very professional and he and the dealership took great care of repairing my car in a timely manner. Thank you! Lisa
11/5/2021
Henry R. VERIFIED CUSTOMER
Thanks to Sheldon cope he was awesome had my vehicle service i was in and out in know time.
Thank you.
11/5/2021
John G. VERIFIED CUSTOMER
Had a transmission module changed out due to recall, hasn't fixed the jerking unfortunately.
11/4/2021
Nancy T. VERIFIED CUSTOMER
Glen was super helpful. He was kind and thoughtful. Kudos to him for sure.
Nancy T
11/4/2021
Raymond H. VERIFIED CUSTOMER
The service writer was great.. So I had my truck there 1.4 months ago and had a part replaced on my truck. Well it did the same thing. The original one lasted 4.5 years ..The service writer informed me that management informed him they would not replace it and I would once again pay for part and labor. I know parts are guaranteed for 2 years .. Thing is I have bought 5 cars and trucks there and we even have a account there .. I'm just not understanding this and it's not the money but how you treat customers.. I think twice now before coming back..Thanks Ray
11/4/2021
Daniel G. VERIFIED CUSTOMER
My no is based on dissatisfaction with the robustness of my truck suspension. Your staff did a fine job, even the car wash guy was good. All staff I encountered were polite and helpful. Now Ford needs to figure out how to make a truck that doesn’t have suspension problems in the first 40,000 miles.
11/4/2021
Gordon F. VERIFIED CUSTOMER
You guys did a great job my vehicle is top notch thank you so much have a good night
11/4/2021
Fernando S. VERIFIED CUSTOMER
Victor Barron y su equipó son los mas chingones se los recomiendo
Muchas gracias