David Wilson's Villa Ford Auto Repair Service Center

Great service by Mr Rick. Top guy.

Carlos is on his game

Domingo is spectacular as usual! Great guy and keeps my vehicle going. That’s why I keep coming back.

I greatly appreciate the responsiveness and service. I receive when I called Domingo to bring my truck in for service. Everyone in the service department, including the cashiers at Villa Ford always gives exceptional service.

Great

Domingo was extremely helpful and knowledgeable in my issues today

Rick was great!! Friendly and put me at ease with my car.

Richard Justus was great to deal with.

Very professional and helpful Thanks

Very impressed with the staff. Great job!

Great service, trust my car to villa ford

Above and beyond. Thankyou

Always the best customer service .Thank you Mingo

Carlos Ibarra is the consummate professional. He is extremely knowledgeable, helpful, affable, a joy to work with. I really feel that he is the best car service advisor I’ve ever had in my many years of dealing with cars and car dealerships. I wish you could clone him! Please share my comments with him. Appreciate it. Donna H

I would like to share my service experience with Villa Ford’s service department. I had a scheduled appointment at 10:20 a.m. and arrived exactly on time. When I checked in, there were two customers ahead of me, and everyone was patiently waiting their turn without any issues. Shortly after, a Ford Explorer arrived on a flatbed tow truck. Instead of waiting in line like the rest of us, the tow truck pulled directly into the service area to unload the vehicle. At that point, there were also at least two additional customers waiting behind me. Rather than assisting the customers who were already in line, Rick, the service advisor, immediately went to help the tow truck customer. This left myself and several others waiting without any acknowledgment. I continued waiting until approximately 10:50 a.m., when Domingo was finally able to help me check in. During this entire time, no one asked whether I had an appointment or if I was a walk‑in customer. This made me question the purpose of making an appointment in the first place. I was very disappointed that Rick did not recognize or reorganize the line, or even acknowledge the customers who had been waiting patiently, and instead prioritized a customer who appeared eager to unload their Explorer from the flatbed. Overall, this experience was frustrating and disappointing, especially given that I had taken the time to schedule an appointment and arrive on time. My comment does not affect Domingo’s excellent service. He is always willing help and friendly. My car was ready within 3 hours and communicate well by Domingo.

Chris was on top of things and kept me up on the progress.

As per usual, always exceptional service I highly recommend Villa Ford for your service needs

I do not wish to be contacted, I just didn’t feel welcomed or any hostility at all. Also they didn’t reset the oil life percentage.

Chris was great!

Service Dept is always amazing!