The situation with our car being dropped off in the wrong location was handled with professionalism, courteously, and promptly. Thank you Carlos for your time and assistance!
3/13/2026
Eddie G. VERIFIED CUSTOMER
Richard was excellent and provided periodic updates.
3/13/2026
Carlos V. VERIFIED CUSTOMER
Ever since I purchased my Ford maverick at villa Ford. The service there has always been great and the employees always been good to me.
3/13/2026
Caroline C. VERIFIED CUSTOMER
Communicative, it was done before I thought.
3/12/2026
Mario C. VERIFIED CUSTOMER
Excellent
3/12/2026
Robert L. VERIFIED CUSTOMER
Richard did a great job explaining, and getting my truck back in less time than I could’ve imagined
Excellent service I am very satisfied thank you
3/12/2026
Richard C. VERIFIED CUSTOMER
Joel was a great help.He's an asset to your establishment
3/12/2026
David M. VERIFIED CUSTOMER
Joe was awesome. He was helpful , informative, and communicative.
A+++
Dave
3/12/2026
Lynn/Kimberly W. VERIFIED CUSTOMER
I was more than happy with the service I received for my vehicle. Carlos made every effort to make sure that it was in tiptop shape.! I plan on keeping this car for a few more years it is always a pleasure to work with Carlos!!
3/12/2026
Jorge H. VERIFIED CUSTOMER
Today’s entire oil change process was efficient and your service was impeccable. Thank you.
3/12/2026
Richard U. VERIFIED CUSTOMER
Mingo did a fine job considering your system challenges & awkwardness in simply calling to reach your service person. You should survey E.g. local Jaguar service programs for ways to improve customers abilities to simply “make an unplanned contact”! And yes, you are a busy place.
3/11/2026
Shawn H. VERIFIED CUSTOMER
Richard was a great help to me. The work that the technicians did is great. Good job everyone!!
3/11/2026
Paul H. VERIFIED CUSTOMER
I had a 9:30 appointment and it seemed like nobody knew it. I felt like making the appointment was a waste of time. I'm sorry to be so truthful.
3/11/2026
Elizabeth Y. VERIFIED CUSTOMER
Always excellent customer service ???? thank you Joel!
3/11/2026
Rene C. VERIFIED CUSTOMER
I took my car off in for to fix a recall. I received a call from Villa Ford that my part was in, I scheduled an appointment and was told today they didn’t have my part anymore. Villa Ford gave my part away to another customer. Horrible service, I now have taken my car in twice for the same issue and no resolution, I’ve wasted my time twice now. So I had an oil change which was fine until I picked up my vehicle and the car was not washed to add insult to injury. I have been a loyal customer but didn’t feel like the service center treated me that way. Absolutely terrible customer service. David was apologetic and I don’t blame him cause he is new, it’s whoever is running the service center.
3/11/2026
Michele J. VERIFIED CUSTOMER
Everyone did a great job. Very happy with the service received
3/11/2026
Maria G. VERIFIED CUSTOMER
Love the mobile service
Thank you
3/11/2026
James M. VERIFIED CUSTOMER
You're welcome
3/11/2026
Josette G. VERIFIED CUSTOMER
Polite staff. Knowledgeable also. Helped with every issue.