I brought my vehicle in to have the radio replaced for the 2nd time. Both times I have recieved my vehicle radio in a worse condition than when I brought it in. Very bad quality control. I can not even use the back up screen cause it is a blue screen or double split view. I am very dissatisfied with the service I have recieved. I am now waiting on a 3rd radio replacement. Horrible service.
It took 30 minutes to drop the vehicle off. We were told our 3 remaining oil changes expired—I bought the car with 4 free oil changes with no expiration date communicated. The service agent was very short and impatient with my wife about the oil changes. It took another 30 minutes to pick up the vehicle.I also had to reactivate SiriusXM without any explanation.from service. So far less than completely satisfied
Humberto was very helpful and willing to help us have the best experience possible
She always provided excellent service!
I believe you guys should always state most mechanical work will take 2-days.
Cesar is great and I appreciate him remembering me from over the year and getting my oil change done while I waited.
Good experience with service as usual.
Well knowledgeable and professional service!!
Humberto Haro was very professional. I appreciate how he kept me informed throughout the process.
Great guy and great customer service. Cesar was very professional and honest. Top notch service and he advised me on services that are recommended for my next visit. Will definitely recommend friends and family to bring their jeeps to Scott Robinson for their service. I will actually start bringing my fleet from work here because of Cesar Arizmendi.
Buen trato al cliente gracias
The service was very efficient and prompt.
The service experience was very good overall. Everyone was very professional including Yeimy Beltran. I would highly recommend this service to everyone with out reservation.
Ceasar is always on the job , being very courteous, always listens, always explains what’s going on with your vehicle. I am so happy he is the person that helps me. Thank you!
Your customer service is great. One thing I would point out I got quoted for a lift on my wrangler and I found it to be extremely over priced why is that? Why is the labor more than the actual lift?
Caesar was very nice to work with but the mechanics were very careless and dirty. It looked like absolutely nothing was done. If you replace an air filter, at least wipe it off so we know you were in there and we asked for the truck to be washed and it was not done. They had the truck 2 full days and I had to call 6 times to get an update which is ridiculous. I left several voicemails and no one returned my calls. My time is valuable too. I understand Caesar was busy but I'm the customer and it's his job to keep me informed. Not happy with this experience and still not completely sure all the tasks were performed which makes me nervous because I have to drive it across the country in two weeks. Wish me luck
Cesar is great. Always very helpful and pleasant
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