I called twice to service and didn’t get a call back today at all. Only call I received was a message at 8a saying my vehicle was ready. Kept the vehicle for 2 days and only replaced battery in key fob (has already been replaced 4 times now) and put air in tires without any investigation into reoccurring issue. I called sales twice to get information on a buy out price for the vehicle, and didn’t get a call back there, either - though I’ve been emailed countless times from Jeep about selling my vehicle back and getting a new one, which I would have liked to do. When I returned an email back to Jenny in internet sales, she had wrong phone number for me and couldn’t pull my information - when I called to speak to someone out the issue and getting some info, same situation. After calling so many times throughout the day and not speaking to a single person who could help me, I’d rather take my business elsewhere as my time is valuable. Thanks.
Thank u for taking care of my recall so quickly. Cesar provided excellent service and was very professional
The part came in a week ago but no one called me. I waited and waited while my. Car was sitting in the parking lot
This has to be the worst experience I've had with a service center. Oddly, my experiences at Scott Robinson Honda are very nice. Here, complete opposite. Cesar is non-communicative. I think it's a training issue frankly. However, we took our Jeep in for a non-functioning master control panel. Was replaces fairly quickly the first time, but within a few days, the entire electronics in the car shut down. We came right back. Cesar could not read error codes due to an update and took the car in to the mechanic could read the codes. I also showed Cesar a video I made of the electronics shut down. 3 days later, I called inquiring what was going on (how long does it take to get the codes, honestly?). He said that they could not figure out the problem and were going to ask Chrysler about it but he could not replicate the situation. I told him I'd send the video clip so he could share with Chrysler. After another 4 or 5 days, I called again inquiring and he said that he was hearing nothing. I asked why we weren't just ordering another master control panel to see if that's the problem. He asked his manager and got approval to order it. It's been about a week or so. Part was due last Thursday. Did not hear anything. Was busy, but call SATURDAY to ask what was up. Service said the mechanic was working on it right then. Asked if I could pick it up but said I needed to wait until Monday. At that point it was at least 10 days maybe more. Felt like 2 weeks because the ONLY UPDATES I GOT WERE WHEN I CALLED. ZERO communication. On Monday I had a bunch of meetings but finally called at 3:45 pm and was told Cesar was at lunch. Asked if the car was ready and the lady said there were NO UPDATES in my file. Left a message. At 4:05PM after Cesar's "lunch" I got a call and was told the car was ready. Came over, and Cesar ABRUPTLY told me to go to the cashier to get the key. WTH! I asked what were those error codes from way back when? He said he DID NOT KNOW because they were back in the service department. Does nobody keep record of this stuff? Nevertheless, did not get a "sorry this has been such a hassle" or "sorry it took so long" or "thank you for your patience, just "go get your keys." I will NEVER come back and will NEVER purchase a Jeep or Chrysler product because of the possibility of having to deal with the likes of Scott Robinson Jeep. You guys need to get your act together - how about starting with greeting customers, being polite, calling with updates? Or texting? it's common sense but again, common sense is not that common. Patrick T
Cesar was great and extremely helpful! Such a nice guy!
Christian’s customer service was excellent, he answered all of my questions and always responded at the earliest convenience. I will be retuning to this branch to service my vehicle because of him!
Thank you for being so efficient and thoughtful with my Jeep. Now I am even more convinced the Jeep is the best car on the road and the people who service and take care of Jeeps are the best. I am sure the next car I own will also be of course my favorite. Yes I will trade my Copass for a Jeep Cherokee. You're all the best in the West for cars. Sincerely. Elaine zRyan
Car is driving much better. Anxious to see if seat buckle pings have stopped. Tire pressure light is off so that’s great.
Cesar provided good service and communication on the status of the vehicle.
For the record, Christian was great. However, being without my car for almost two weeks (extended for a few days because your guys broke a part and had to order a née one and then paint) just doesn’t make me feel like I was a priority in any way. I actually have low expectations, but when my wife takes her Range Rover in for service, the experience and speed is incredible. I know…you pay for what you get, but why not shoot for that level of support?
She is always extremely helpful!
Mr. Haro is an exceptional service rep.
Christian worked hard to make sure my repair was handled fairly. I couldn’t ask for any more. Thank you!
Humberto was amazing. Best experience at this location so far!!
I always receive the best help from your Service Department. Thanks for their help.
Frank Livoti
Service dept kept me informed of progress and seemed to truly care about me as a customer.
Thank You!
Robert
Great service and communication
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