My problem is not the service people. My problem is I feel lied too when it comes to my car. The service people were nice to me today.
Ceaser made me feel welcomed and was a great communicator
I want to thank Cesar arizmendi for helping fix my vehicle, I was dealing with some electrical issues and I had to take it in a couple times but ceasar and technicians got the job done. My car means the world to me and to have it fixed like new is the best felljng.
Technicians refused to address a problem with an engine mount that is still bad. They previously changed one saying that there is no more issues but there is still another engine mount that is bad and they refuse to look into it saying my car is perfectly fine
Brian (serv. director) does an outstanding job with your service Dept.
As always since 2014 , excellent, professional and friendly service given by Ceasar Arizmendi and his team.
Every single thing about the service team was stellar and beyond five star. It was disappointing because I’m dropping off the vehicle and picking up to see the entire sales team walking around nauseous with their masks half on but their masks purposely off from the sales manager to the entire sale stuff on the sales floor
Service rep did not get back to me, so I could make an informed decision about renting a car...no call back k.I have had a good experience in the past, however this one was sub par.
My car is worse than when I took it in. Called multiple times and no response.
Always a pleasure working with Cesar! The entire staff was polite and professional as always. Thanks for the quick service!
Took 2 weeks to get an appointment then it Took 5 days to look at it to diagnose and decide you needed a part which will take 7 days to arrive. Meanwhile I pay for a warranty that includes rental car and I didn’t get a rental.
I received a letter from FCA explaining to me that a new security feature was available specifically for my vehicle (included the VIN on the letter). This enhanced security feature is something I was/am extremely interested in having updated on the PCM. However, the service advisor told me that the update was not available for my vehicle at this time. The service department did fix the door handle warranty repair, but now I will have to bring it in for service again once FCA or Scott Robinson figures out how to update this new software that was released to all Chargers with the 6.4 SRT motor. I hope that someone reads this comment and can contact FCA to learn how to obtain the software and update my PCM.
The issue was not fixed. I waited a month for a replacement radio but that did not resolve the problem.
Yeimy and the team were amazing as always she’s amazing
He diagnosed my car’s problem immediately, and it was done the next morning. One of my better experiences at SRJ.
Humberto was very helpful and professional. I was in and out in a timely fashion with complete satisfaction.
Cesar is always friendly yet very professional. He keeps me informed about my Durango.
I was very satisfied with job done with Christian Rubio, job was done in a very timely manner, Good Customer Service!
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