I had a great experience with Chris Santos. He did an excellent job, was professional, and was genuinely helpful throughout the entire process. He went above and beyond, and I really appreciate the outstanding customer service. I’ve already scheduled another appointment for my other Lexus because of the great experience. I’ll be bringing both of my Lexus vehicles here for all of my future service needs.
Our visit today to Crown Lexus was phenomenal.Tony addressed all of our needs and did his best to get us our car back as soon as possible. We were very happy with the care and customer service received by Tony, the lady receiving the loaner car, and the front desk lady( she is a gem). We will be back!
Christian was outstanding. He took the time to answer all of my questions and was honest about his answers. I personally couldn’t ask for anything better than honesty. Thank you Chris.
Eli was great. Very knowledgeable and personable.
Jerry Temores was very helpful and followed up with me everyday on the status of my vehicle. This was my first time having him as my Service Rep. and I will be requesting him for future service appts.
Thank you Helen for always making my experience top tier
Robert was very helpful explaining the type of services that are recommended and when to schedule my services.
Awesome service again dealing with Christian. He was accommodating and professional. One reason I keep going back for my service needs at Crown Lexus. Thank you.
Mark is awesome as always
Mark provided exceptional service. He is very knowledgeable and patient to explain and answer all my questions. Even during my loaner car request he was very patient to ensure I was able to get the vehicle that I wanted. Mark followed up the next day to ensure my car is running smoothly. Next time I come back for service, I will be sure to request for Mark again. Thank you!
Brandon was excellent. He was extremely thorough and maintained consistent communication throughout. I look forward to working with him again
Maria was very attentive and treated me well. The process went smoothly and my loaner vehicle was ready for me right away. Overall, I had a great experience with the service and with the entire team.
Eli was a wonderful service attendant. He provided expert service and extra care with my car. I really appreciated it and helped me out with a loaner vehicle and assured that all the documentation was proper excellent job!
Mark was very polite, accommodating, and delivered overall terrific customer service.
Just a heads up that I never seem to get contacted by corporate Lexus for the follow up survey.
I've had great experiences with the last three service reps that I was randomly assigned to.
Thanks,
Art Lua
Great service, helpful people, and car was clean afterwards.
Jerry has been great each time we have dealt with him.
I appreciate his attention and his willingness to ensure I understood and was comfortable. I will continue to come to this dealership. I felt very taken care of
Ms. Navarro was very helpful and professional at my appointment today!
Tony has always provided outstanding customer service, but this time he stood out especially. I am incredibly grateful to him and all he does. Thank you, Tony!
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