Always a pleasure to work with Helen.
My service advisor, Tony was great- thank you!
He was very friendly and helpful!!!
Thank you Tony & team for always servicing my vehicle needs with wonderful attention & excellent customer service. A true treasure of Ontario Lexus. I will always return for my cars service needs for Tony & team!
From the moment I arrived Christian provided professional and courteous service. He asked what brought me in to the dealer that day and if there were any other items besides the routine maintenance I required. He heard me out and explained all the items my vehicle was due for, which ones were more important than the others. I explained that I needed to confer with my husband first as the items needed would cost more than I was anticipating to spend. He said they would start on the scheduled maintenance and for me to call him if I wanted to move ahead with the additional items. I called him back to advise him on which additional items I would like to be serviced. During the time my car was being serviced, he informed me that the tech had found my trunk shocks were in need of replacement. I had previously addressed this issue in prior service appointments, but it was never corrected, until now. He even went above and beyond to believe me when I told him of an intermittant issue I was having when I would start my car. Mind you, I had also previously addressed this before during prior service appointments. When they hooked my car up to the computer, it apparently showed there were no findings. So Chris offered to keep my car longer to further evaluate my complaint with my car. He said in another attempt to determine the cause of my issue, they put cameras to see, and were able to locate my problem. It turns out mybissue was under warranty and thus saved me a lot of money. You have no idea how truly grateful we are to Christian for going the extra mile to help me with this long experienced issue. Actually both issues he had fixed under warranty. Christian deserves high kudos for not stopping when the computer didn't find an issue, but rather took my word and was determined to find the issue I was having. This is what professionalism is. This is what a stellar employee does. This is what makes a happy customer and what makes this happy customer want to come back to not just being a Lexus owner, but a customer of Crown Lexus. If Crown Lexus has employees like Christian, I wouldn't go anywhere else.
Excellent staff and service. Thank you
Tino was great to work with. He immediately addressed my questions and concerns. I appreciate his assistance.
Car looks great. Our car was delivered before the promised time!
Had an issue with getting the appointment on line. Had to call in.
Always attentive and outstanding customer service provided by Christian Santos.
George handled the transaction professionally. Excellent customer service. Thank you.
I am very satisfied with the service at Crown Lexus. Dennis is great service advisor to work with and the other team members are courteous and friendly.
Alyssa… what a wonderful full service experience! She was precise and efficient!
Thank you for taking care of my vehicle. The service has been great and I appreciate it
Very helpful and friendly. Thank you!
Great service every visit!
He was very professional and courteous.
Liked your dealership very much
Very professional we will see each other again
Thank you Jerry
Christian was great. He made sure that I got a loner car as the service required & warranty work would take all day. Christian communicated with me every step of the way, was knowledgeable, courteous and a pleasure to work with.
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