Service Center
Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
10/10/2023
Superb service provided
5 out of 5
10/10/2023
Nice process, went smoothly
4 out of 5
10/10/2023
Our 2022 is running quite nicely so I wish to spread the front end depreciation out a bit further but thank you for the offer.
1 out of 5
10/10/2023
Took 2 hours for the oil change, i asked for a quote on a missing part and was never provided. I did not get any feedback on the inspection that’s offered with every oil change.
2 out of 5
10/10/2023
I had a 9:30 appointment (which took 2 weeks to get) and showed up at 9:12. I didn’t get checked in until 9:50 and my car was not completed until 12:04.
I was then late for my appointment. A 10,000 mile service should never take around 3 hours. That is unacceptable. What is the purpose of an appointment? I may need to look at other Audi dealers for future service.
5 out of 5
10/10/2023
Appreciate the service your team provided!
2 out of 5
10/10/2023
Needs to learn the importance of actuality listening to the customer.
5 out of 5
10/10/2023
Great people and fast service! Very satisfied
5 out of 5
10/10/2023
Thank you.
1 out of 5
10/10/2023
I was told I am to blame for a vehicle defect in my drivers side door seal. If it breaks so easily, it needs a better system. They did offer a fix but it’s temporary.
Also: my check tire inflation sensors went off within 50 miles of the shop. This has happened multiple times . It does not seem like the techs are checking my tire pressure.
5 out of 5
10/9/2023
Satisfied with my service experience at Audi Lakeland
5 out of 5
10/9/2023
Jeff is always great to work with. He keeps me informed about the status of my job and makes sure all goes smoothly. Thanks you , Jeff!!
5 out of 5
10/9/2023
Love Jeff like a brother , he goes above and beyond , great guy to deal with ,no one does it better
1 out of 5
10/9/2023
The car wasn’t reset so it still says to get a 10,000 mile inspection ?
How do we reset it. We purchased the car from you and the package from you You should have on your file what pacage we purchased. Don’t ask my wife if she has coverage. When you tell us we need to come in for a 10,000 mile inspection you need to tell us if that is included in our package or not included. It’s simple basic good customer service. Those aren’t terrible things but it doesn’t put you at the top of customer care ????
5 out of 5
10/9/2023
My service advisor. Arameh It is always very good to me. He even got me a loner. That was great that really helped me out.Thanks again to everyone At McGrath Audi.
5 out of 5
10/9/2023
He was helpful and explained everything to me. I appreciate the excellent service.
4 out of 5
10/8/2023
Your team worked with me to correct an aftermarket issue and did it well! Great job!
5 out of 5
10/8/2023
As always, top notch service. Thank you!! I could choose other dealers but these days always happy with you.
1 out of 5
10/8/2023
Because you didn’t have any car to give I was without car for 2 days.
I mentioned about my buttons don’t work properly, nobody checked it apparently because they still doesn’t work.
Something happened to my multimedia screen because I’m having hard time to connect to apple car play.
My window fixed yes and Simeon was very helpful for sure.
5 out of 5
10/8/2023
As always, great service!
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