Audi USA

My snow tires were lost.

Arameh was great!

Jacky is terrific. Very knowledgeable, organized and communicates effectively.

Also appreciated the time the gentlemen in Parts Department spent trying to help me find a Level 1/Level 2 plug in charger for my PHEV Escape. Ford as company needs to provide local Parts Department personnel and Customer Service personnel answering calls at Ford Call Centers with more information about 240V charging of PHEVS.

Your feed back is broken too, just like your service.

Very good and prompt service. I was welcomed as soon as I arrived and my car was ready quicker than I expected. I would recommend Darling’s to others.

All is good

Arsen was very helpful, professional, and friendly.

Ryan was outstanding! Very helpful and positive. His follow through was excellent!

Hi, I was satisfied with your service rep, but have one comment. I did not buy the Maverick from Darlings because none were available anywhere in New England last spring. I bought it “used” with 36 miles on it from a private seller who bought it from Portsmouth Ford. It did not have the code to reset the key pad on the driver’s side. The owner’s manual said that the master access code is “available from an authorized dealer.” P. 78. But when I asked him to help me reset it, he said that you don’t have a master access code, and that it would take him a half hour to get it (“have to go though a firewall “) and that it would cost me $75. Is that correct? If so, that is very surprising and disappointing. I bought a car from Darlings back in 1991 and was treated better then!

I left my Audi with you guys on Thursday last week and did not hear from anybody until I call multiple times to get the status of the repair. My car was finally diagnosed on Wednesday with the with the need for the EGR valve I knew that we will need the EGR valve because I had diagnosed my Audi with scanner I have. It was my understanding that repair will be covered under warranty but on Wednesday I was informed that I need to pay $225 for the diagnosis and $3,600 for the EGR valve replacement I was very surprised and not really happy with the overall experience I believe that I should be in for a front than my car is out of warranty and I wouldn't waste 225 for tank I already knew. I'm completely dissatisfied with the disconnect of the service rep with this process and with the fact that I had to wait almost a week to get simple 5-minute diagnosis. 0 ?

Great service took care of all my needs

Good work from all involved.

Great service, friendly people

Jacky and team were fantastic as always. I can always trust them to take good care of me and my vehicle.

Mr.Jones was very professional, answered all my questions courteously. Explained everything so I could understand. Very nice man. He deserves a raise. Loved that my car was picked up and returned. Happy customer ????

Thanks for making service convenient by delivering the car after the service. Much appreciated as well as the car wash!

Thought the whole process was great!!! Everyone was very prompt and friendly!!! I'll be back!!!????

My recalls took an excruciating long time to accomplish. To the point that I walked up to the desk and said I hit my limit on patience. Service rep went out back, said 5 more mins. , apologized and said they took my mechanic off my truck to help another mechanic who was over 5 hours changing the oil and filters in a 22 F350 diesel. My appointment took so long I was unable to pick up parts at E J Prescott, so now will have to drive an extra 200 miles to make a special trip....

Very happy with those worker nd the work done.