Service Center
Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
1/27/2024
Jaylene was great!
4 out of 5
1/27/2024
Gary’s consistent, Gary’s efficient, and Gary’s Genuine; ain’t a lot left to say. I wouldn’t dare take my Audi to any other service department, I’ve tried and in my experience theres no comparison to the Gary Downey way!
5 out of 5
1/27/2024
Sino was awesome. He was courteous, friendly, professional, and knowledgeable. He kept me updated throughout the entire service appointment and explained everything very clearly and thoroughly. He even answered questions that I asked about the car that were unrelated to the actual reason for the visit. It was a smooth, stress-free experience and I hope I have him again when I bring my car in. Thank you!
5 out of 5
1/27/2024
Very attentive
5 out of 5
1/27/2024
Thank you for the great service yesterday! You made everything easy!
5 out of 5
1/27/2024
Tony provided excellent customer service. He was very courteous and answered all of the questions I had. I had a really good experience with him
4 out of 5
1/27/2024
Tony is excellent
5 out of 5
1/27/2024
Tony was friendly, professional & knowledgeable. Thanks!
5 out of 5
1/26/2024
I had a great experience with Jaylene and her manager. They are Professional, attentive, and responsive. 10/10 service.
4 out of 5
1/26/2024
Ryan was very helpful and did a follow up call and explained what was wrong with it. Everything went smooth and I was able to get a loaner as promised. Ryan was very welcoming and respectful and provided the best customer service! I highly recommend Ryan to anyone going in for servicing and I will personally be going to him every time.
5 out of 5
1/26/2024
Christian was very helpful!
5 out of 5
1/26/2024
Great service thank you !
5 out of 5
1/26/2024
Great and honest service. Thanks!
4 out of 5
1/26/2024
Ryan was very nice! He was able to help me get my Q3 logo back on and have a smooth tire change.
4 out of 5
1/26/2024
Nothing to add at this time.
2 out of 5
1/25/2024
The staff and workmanship provided was amazing as always, but the +$700 cost for a new battery is crazy, even for a dealership. While battery cost was still overpriced, the labor cost was outrageous — almost triple what it should cost. The expense for a battery change on this service left a bad taste in my mouth, and may force me elsewhere for car service going forward.
5 out of 5
1/25/2024
Ryan was professional and quick to answer all of my questions. I was pleased with my service experience.
5 out of 5
1/25/2024
Everything went good. Nice service was good I’m satisfied.
2 out of 5
1/25/2024
Service recommended 70k inspection , which revealed the need for new tires. however inspection of brakes was deemed “you are still ok there” . When I took the car to private( non-Audi) shop , it was revealed that rust started forming in the back of front brake rotors suggesting that brake pads were not fully engaging. I was surprised to hear that Audi’s inspection missed such simple indicators. As much as I love Audi of Morton Grove , I think it’ll be fair that fee for inspection is refunded to me at least partially. Thanks ! David Z
5 out of 5
1/25/2024
Great customer service!
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