Service Center
Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
2/4/2021
Randy is always a pleasure to deal with
5 out of 5
2/4/2021
Randy's awesome!!!!
Highest score ever!
4 out of 5
2/3/2021
Took care if my car. Updated me on progress and expected shipping delays. Owned one issue that came up, and solved it. Top rating!
5 out of 5
2/3/2021
Very pleased with our experience
4 out of 5
2/3/2021
As my service advisor, Randy was extremely professional, friendly, and customer focused. He went out of his way to accommodate me with a loaner as the first one assigned to me smelled like smoke. The second car had no fuel. The third loaner was perfect.
5 out of 5
2/3/2021
Great customer service. Good explanations of repairs. Nice job.
4 out of 5
2/3/2021
Amazing service to the customer and greatly explained on what was the problem with my car hugely satisfied!
4 out of 5
2/2/2021
Randy is communicative, thorough & respectful.
5 out of 5
2/2/2021
Awesome job guys
5 out of 5
2/2/2021
Randy was helpful and efficient
4 out of 5
2/2/2021
Randy is incredibly professional and strives to go the extra mile. This is my 2nd service appointment with him and I couldnt be happier with the level of expertise and personal care that he puts into his job. I will continue to use Audi Morton Grove as long as Randy continues to be my service representative. He is second to none
5 out of 5
2/2/2021
Thank you
5 out of 5
1/31/2021
Very nice staff.
4 out of 5
1/31/2021
Every experience at Audi Lakeland is a positive one.
5 out of 5
1/30/2021
No complaints
1 out of 5
1/30/2021
The problem with my car is still unsolved. Hopefully audi USA will fix it.
I am returning to the dealership for an appointment on Monday at 10.15am in the hope of resolution
5 out of 5
1/30/2021
Randy was terrific. Much appreciated.
4 out of 5
1/30/2021
Very personable. Got me in and out quickly.
5 out of 5
1/28/2021
Excellent personal service and friendly environment.
Is like family
1 out of 5
1/28/2021
My Q7 was in for warranty repairs for a week. I was returned the vehicle after an extended test drive with a loose/unfitted turbo hose. As soon as I drove away I could hear a hissing noise and the engine light came on. I went straight back to MGA. I called the service manager who did not return my call. I needed a rental vehicle as MGA loaners cannot go out of state. I was told to go to enterprise to pickup a standard SUV but when I arrived there they didn’t have one, My Q7 was kept for another few days just to install a hose. When it was returned more than half a tank of diesel had been used and all the interior settings for the seat, heat, music and mirror had been changed and the vehicle was filthy.
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