Audi USA

Very professional and accommodating!

Handles professionally and on time. Good follow through

Thanks for time, help and patients with me.Stay safe guys.

His customer service is amazing and always has a smile on his face.

Top notch level of service

Joe Pitchford is the best

James was Awesome walking us through the service needs and recommendations on our first Audi. Looking forward to working with him in the future.

Fast, friendly and informative service, thank you!

Randy was great

Randy and Veronica were amazing. They made everything from scheduling, loaner, and repairs very easy. Staff is always policy and professional. I would highly recommend McGrath Audi to family and friends

Mr James green was an amazing service associate, I will always request him for future services, thank you

Prompt,friendly, service & great info for next visit

James is a true professional. Great experience from beginning to end. Thank you

I’ve never experience horrible service with the Audi in Morton Grove before aside from this time. To start my experience , I dropped it off Wednesday late afternoon. I asked if I could get a loaner and they told me I did not qualify because I’m not 25 years of age. I found that surprising since I’ve had a loaner before specifically at this location while I had maintenance done on the vehicle. I asked my advisor to check the history , because I know that I gotten a loaner but she was not able to locate that information. It’s shocking that in this day with technology, Audi has no record of me taking that car. In addition to that, Thursday , I was informed that my car barley was even diagnosed and they wouldn’t know the problem/ solution until Friday. LUCKILY , they had the piece in stock or who knows how long , I would have stayed car-less. Jaylene was very nice and friendly and zero complaints about her. She constantly kept me updated.

Randy was very professional. He kept me updated on the status of my vehicle and their team did a thorough job resolving the issues I had brought up.

Always great service!

Randy is awesome!! Very attentive, very detailed in explaining what what maintenance is needed, very professional and really friendly! Randy remember you, treat you family and make sure you are satisfied with the work that’s been done on your vehicles!

James Green provided excellent service. A great reminder of why we drove to this dealership to buy out Audi

Gary was very good, and while I understand a lot of the delay was on the insurance company and not the dealership, 5 weeks is a long time to be without a car. The most frustrating thing was continually having to call to get updates. I was always promised a call back with updates but whether I got the call was 50/50. The insurance company’s communication was completely unsatisfactory so I do appreciate Gary trying his best to contact them and give me updates. In terms of the dealership end I’m happy with the service, would just like increased communication.

He had the best customer service!