Audi USA

My concerns were handled professionally and promptly. My faith has been restored in Audi and it’s dedication to customer service. Thank you.

I forgot to tell him myself, the man is very professional definitely knows what his doing and definitely knows how to treat the client. Great service honestly

James provided excellent service

Randy handled the service of my Audi and was a consummate professional and did a superb job with my vehicle. Couldn’t be more pleased.

James has been very helpful throughout the servicing process.

Excellent is an understatement. Wish you were closer to Brandon where we live...????

I have worked with Gary before when I brought my car to the dealership. He has always been professional. To be honest, I just ask for him directly because of his demeanor knowing he will take care of my baby.

Great job keep it up

James Green was one of the most knowledgeable and pleasant service representative I have ever encountered. So glad to have had him assigned to us today!!!

Randy was great.

All people did a great job.

Job well done! James is amazing

Gary was an exceptional employee to help me fix my car in the quickest and most affordable way. Will definitely come back.

Attention to detail was A+

James was the most professional,effeciant, and knowledgeable service person I have encountered in my Audi journey. Hands down. A job well done!!

James Green gave excellent customer service.

The service writer told me to replace my intake manifolds on both banks before trying the vacuum hose tied to a TSB with the code pulled (my code was for only one bank). I provided that TSB number in the appointment request. I described the secodary symptoms I was experiencing and he dismissed my knowledge of the situation. I told him I would pay for the vacuum hose installation only and he quoted me 2.5 hours labor when the TSB shows 40 TU. He then told me he received that time estimate from the mechanic? I spoke to the service manager ho understood the situation and the vacuum hose was installed as requested. The car is fine now. I will grant you that he and I didn't start out well but that doesn't account for being sold significant and unnecessary repairs and then trying to charge ridiculous hours for a simple service when the customer said no. Feel free to contact me should you need further discussion. This was an interesting experience to say the least.

Randy was friendly, competent, and kept me updated throughout my visit. 100% satisfied.

Provide a safe and clean loaner with safe brakes and working windshield wipers during a rainstorm. Walk customer around car to verify condition PRIOR to handing over the keys so upon return customer isn’t falsely accused of damage to the vehicle. Show customer how to start the car since there are various ways to do according to the model. Provide not such an old and worn down (2017) loaner with food everywhere. Don’t blame me for something I didn’t do. What’s her name also had an attitude and speaks with a tone of attitude. We will not be coming back to this dealership for service on our vehicle. Goodbye.

Gary was absolutely great. As was the rest of the Audi team. I have nothing but high praise for all of them. Thank you. J.