Audi USA

Randy is a great asset to your dealership. He provided professional customer service and was great explaining my repairs. Thank you.

Randy is the best. I’ve always had the pleasure of working with him every time I come in. He is one of your best! So attentive, trustworthy and a pleasure to work with.

Excellent customer service. Thank you!

Randy was great!

Randy knows how to make his customers happy. I trust him 100%

Randy is the best

James was great

I came in for scheduled maintenance. I also noted that we have had ongoing squeaking of the brakes even after spending a lot of money to replace them . Also we have had an ongoing problems with all of the windows failing to operate. While I am on a roll, ever since we purchased this Audi as well as our 2017 Q5, every time you go through a car wash, as you drive away water splashes out of the side mirrors and by time you get home, the entire side of the car has dried water spots. When the service fellow called to give me an update he told me, service maintenance is complete, they looked at the brakes and there is plenty of pad left (really, they are almost brand new!) and the windows were working fine. He went on to say the technician noted that the battery failed a test and there was a small oil leak in the engine. Total cost would be $2100 for the oil leak and $750 for the battery. I realize that repairing a car is difficult when, for example, non working windows now work when you come to the shop, but I guarantee you they are going to fail again. Same with the brakes. I thought when I spent over $100,000 on cars we would be driving exceptional quality. That does not appear to be the case. Maybe I should have bought a Ford? I would love for someone from Audi to call and discuss.

James provided Excellent and professional service

Randy is the best! He is professional and knowledgeable.

Excellent service

Mr Scarbro was as usual kind and polite. He explained the recommended service intervals and the maintenance service went smoothly.

Excellent services and courtesy.

Vehicle not washed or vacuumed. Vehicle tuning got weird

Very helpful and quick service

I recently acquired a used SQ5 & just love it. This is the first Audi I’ve owned & now know why people like them & the reason I see so many Audis on the road. And Randy Scarbro completed my satisfaction that I made a great purchase. He treated me with the utmost care & concern. It was a pleasure starting a relationship with McGrath Audi of Morton Grove. Every employee I encountered, from Randy down to the porters, treated me with supreme respect, honesty, & superior knowledge of their product lineup.

Great experience today!

When I came pickup car paper work was not completed . Next time do not wait for paper work

The service manager Gary was great. He went He walked me through the car repair s, unfortunately the issue I went in there for wasn't resolved but I will bring in again when I have more time

Outstanding service!