Service Center
Real Reviews From Verified Customers
Service Center Review Summary
1 out of 5
4/3/2024
Didn’t do what I asked until I asked again after saying the work was complete.
4 out of 5
4/3/2024
SIMEON did a wonderful job from greeting me when I walked in to following up by phone. They worked very hard to find what caused the various emergency lights to go on and the seatbelt sign to say they were not on when they were on. They couldn’t find the reason for the warning and malfunction lights. they worked closely with the Audi computer department. They did their best but somehow there was no finding what caused the problem. Paul Bright, my salesman even got involved and talk to me by phone and that was very reassuring. I love everything about this dealership. This is not a dealership problem or a service problem. This is an Audi problem and an Audi capital USA needs to do better.
5 out of 5
4/3/2024
Excellent job.
4 out of 5
4/2/2024
Sino did an excellent job. Appreciate his efforts when the extended warranty fell far short of expectations. (Which was fully out of his control).
5 out of 5
4/2/2024
Thanks to Christian in sales for getting this set up and the other detail guys for making sure it was done right. They all did a great job.
4 out of 5
4/1/2024
Tony is **** great
5 out of 5
4/1/2024
Excellent service
3 out of 5
4/1/2024
Car was returned complete and properly serviced.
5 out of 5
4/1/2024
The service team were helpful and professional.
4 out of 5
3/31/2024
Christian's service was exemplary. He possesses a remarkable ability to make the customer experience both seamless and delightful. His professionalism instilled a deep sense of trust in the capabilities of the service center team. It was truly a 'white glove' for me.
3 out of 5
3/31/2024
Will consider a trade appraisal in the near future.
1 out of 5
3/31/2024
Appt was supposed to take 45 minutes. Near 90 minute mark I tracked down service advisor and she was surprised to find that car was done and nobody told her so I could get on with my day.
5 out of 5
3/31/2024
Fine
5 out of 5
3/31/2024
Satisfied
2 out of 5
3/31/2024
I arrived at my appointment at 10:30 and was told by Stefano that I was to wait for the person that was serving someone else while he sat and did some other job. The service manager, who saw me standing there was too busy chatting on his cell phone to bother to provide any service. After 15 minutes of standing there my wife went and got the sales manager who suddenly realized that multiple people have simply walked by me, ignoring the fact that I was not receiving service. Stefano, who had initially said that someone else should take care of me suddenly became my service agent. I thought that the treatment of a client that spent over $3000 at your dealership should’ve been vastly better.
5 out of 5
3/30/2024
Exellent
5 out of 5
3/30/2024
He was wonderful. Thank you!
5 out of 5
3/30/2024
Stefano was outstanding, he quickly and efficiently got us in for our service appointment and communicated clearly every step of the way. 5 Star!
5 out of 5
3/30/2024
Jaylene was terrific! She straightened out an issue with our warranty coverage, was efficient, professional and friendly. Couldn’t asked for more and I highly recommend your service department because of her assistance.
4 out of 5
3/29/2024
Stefan took care of my problem professionally.
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