Audi USA

I have to give Jeff and the team 6 stars, a great service experience. Jeff apprised me of each step along the way. I couldn't be happier with the results. They returned the truck to me looking amazing, cudos to the detailing team. Again thanks, great job.

William was great, very friendly, listened to my concerns and addressed each resolution with me after the service was complete.

William was great, very friendly, listened to my concerns and addressed each resolution with me after the service was complete.

Excellent

Randy was awesome. Very easy to work with. It was my first time coming to this dealership. Everyone was super friendly.

Leann was terrific! She knows how to explain what needed to be done and did so in a professional and fun way.

Jeffery was extremely helpful and provided wonderful customer service!

Wonderful service. Thanks for the car wash

I look forward to speaking with you.

Gary and staff were very helpful as well as knowledgeable and accommodating. Couldn't have asked for a better experience!

Good service

Johnathan was wonderful. FRIENDLY,PROFESSIONAL AND GREAT TO DEAl with. Very happy with his service.

We were very satisfied. More detailed comments to come.

Randy was super nice and helpful, in the past when I’ve gone to other dealerships they scam me into a bunch of services. I told him I didn’t want that and he was very honest with me about the condition of my car, it went exactly how I wanted to and I’ll be back for future servicing.

Eric is best. Many success

The service department is not helpful. I had my check engine light come on, called for an appointment and was told I could not get in until today. The check engine light went off before my appointment today and the service tech stated it should have been brought in, the code cannot be read after the light goes off and then wanted to charge me $150 to try to read the code after the fact. The part going bad is under warranty and I should not have to pay for this yet he insisted on charging $150. The code was read at another service center but when my husband called for an appointment he was told the service staff have to do it’ll read the codes themselves. This is terrible service, I refused to pay $150 for a 5 min. Process in a part that is covered under warranty anyway. In addition to this if a check engine light comes on and only stays on for a period of time then staff need to get the car scheduled to read the code. I would not recommend your service department and due to all the issues my car had had I will not be buying a ford again.

Couldn’t have asked for better service..always top notch service!

I dropped off my car at 11 and my car wasn’t finished until 3:30 -4:00. I understand binging low on workers an/or having an issue with the breaks or something with the vehicle. The disappointment was with the communication. There was no communication. I wish James would have txt or called me to let me know my car would not be ready by 1:30. We missed our 4:00 appointment for lack of communication. I could have left my car the entire day , had I known.

I always get fantastic service from your service advisor. They do A great job keeping you informed about what needs to Be done to you car. And they are just great guys to Work with.

Everything went really well