Service Center
Real Reviews From Verified Customers
Service Center Review Summary
4 out of 5
2/1/2022
Joe was so nice & patient, even though the garage was extremely busy. He took time to explain everything & answer questions as if we were the only customers he had.
1 out of 5
2/1/2022
Terrible service. The service tech told me that with my extended warranty I’d have up to a $100 deductible, which is totally fine. I told him the issue(that Sullivan’s had already diagnosed) and said I don’t want a diagnosis, I just want them to fix the window. When I come back to pick up my car after, they said they were done with it, not only did they not fix my car, but they charged me $170 for a diagnosis fee and told me it would be $345 extra to fix my window. With the exact same diagnosis that sullivans gave me. The technician lied about the “$100 deductible”. Sullivans originally told me to come here because I have a warranty still but it didn’t apply for some reason. Never coming back. 0/10
4 out of 5
1/31/2022
He was good responsive gave proper discount and was helpful with the entire process
4 out of 5
1/30/2022
The heater is working now.
5 out of 5
1/30/2022
Gary the service manager is just excellent.
5 out of 5
1/30/2022
Polite efficient. Courteous. Kept me posted via text and phone calls
5 out of 5
1/30/2022
Like always.. i was satisfied with the service!
4 out of 5
1/30/2022
Jacky was simply amazing. From his understanding of the situation to his sympathy toward our plight that weekend, he was phenomenal from end to end. He went so far as to help us resolve towing and rental car expenses for our very new car. Can’t thank him enough. It’s because of him that I would drive to Maine from Massachusetts to buy another car.
5 out of 5
1/29/2022
Randy was fantastic. He gave professional personalized service.
2 out of 5
1/29/2022
The staff is amazing and very polite! However, I was there for three hours and was told the service would take an hour and a half. It’s frustrating to plan my work day around a service visit that runs twice as long. Especially, when the service was not a very involved one. As a customer, I show respect by my keeping my appointments and being on time. I’d really like the same respect in return. Again, the staff is very nice and accommodating but the issue is the length of the appointment and a mutual respect of each other’s time.
1 out of 5
1/29/2022
Failed to mention that the diagnosis fee was 209 dollars an hour. It was told to me in the first phone call that it was 209 and yall couldn't even fix the issue. So I paid 711 dollars for someone to look at my car and tell me they can't fix it.
3 out of 5
1/29/2022
James is the ****. Period.
5 out of 5
1/29/2022
Joe is awesome! Keep up the good work! He saved the day for us!
5 out of 5
1/29/2022
Jeffrey is excellent. Thank you to Darling’s for providing exceptional staff. Well done.
C.D.N.
5 out of 5
1/29/2022
Love Gary!! He takes care of me and my cars!!!
5 out of 5
1/29/2022
Very happy with the service.
5 out of 5
1/28/2022
We are always very satisfied with the friendly service at Darlings Ford in Bangor. Jeffery was excellent and lived up to the positive reputation of Darlings!
4 out of 5
1/28/2022
Jacky is the best!
5 out of 5
1/28/2022
Great service! Thank you.
5 out of 5
1/28/2022
Excellent service from Gary.
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