Audi USA

I already planned on leaving a google or yelp review- Andrew was extremely helpful and I really enjoyed talking with him. Thanks!

Good job

Thanks for the extraordinary service Eric.

Jacky always provides exceptional customer service.

Excellent and speedy service! Absolutely seamless. Thank you!

I thought oil changes and tires were covered by the warranty I purchased when I bought the car. Why was I charged $213?

He answered all my questions and he was very Thorough on what was going on with my vehicle

Great service, thanks!

Jeff was great, he met me only once before, but acted and joked like he's known me for a long time. He made what he was doing with my car crystal clear and I enjoyed the service.

Completed survey today.

Andrew was great and very helpful. Our car was serviced in a timely manner as well. He communicated all charges up front. We appreciated his expertise!

I brought my vehicle in for brake service today, after having received service ~1500 miles ago. The rotors are currently worn out and delaminating, but this problem was not observed during the previous service. I was told that, because the pads that were changed were supplied by me, Ford would not guarantee the previous service. However, I did ask at the last service to have the rotors inspected and changed if they were worn. It is not clear to me why this was not done. I also was not informed that the use of pads I had on hand would preclude any guarantee of the work - if I had been, I would have used dealer-supplied parts instead. I am very surprised that Ford will not stand behind their work in this case, and I intend to contact customer servicFord Corporate on Monday to discuss. Be

Will do. Thanks

Good guy. Did a nice job

Jacky is awesome!

Love your staff. James is awesome and so are the other service reps! Shay V

Coopers the man! He always makes sure everything is taken care of, including my little man. I have a 2 year old son. You guys are the best. Thank you!! <3

I was texted @1045 aM that job was completed I was @ the dealership 11AM , car was not ready , both me & my wife had to wait +1 hour even after text confirmation, Why txt when the car is not ready? My wife missed her apt, I had to reschedule my appointment in afternoon, No, I am not happy with your service,,, Why would you text me that the vehicle is ready?? After 2hours of waiting, both me m & my wife could have finished our business before wasting our time @ the dealership for more than 1.5 hour Why would you text us??? This is Audi for god’s sake, not Honda , I expect what I paid for, If I wanted Honda, or Toyota, I could afford to buy twice of what I bought @ Audi I want service,,,,, No reason to wait 2 hours around dealership, both me & my wife who owns the vehicle for 2 hours, even after text confirmation, that job is complete, The reason we pay the big bucks, we don’t have much time to spare Two hours mid day,, too much,, !!! I’m pissed,

Jaylene addressed all questions and concerns.

Very friendly service guy who helped us,wait area was very clean