Service Center
Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
4/19/2022
We could not ask for any better service anywhere. The staff and service were top shelf.
5 out of 5
4/19/2022
Great job ????
5 out of 5
4/19/2022
Darlings went above and beyond to get our truck repaired in a timely manner! Thanks to the team and Joe for getting us back on the road.
The service from this dealership and their staff was exceptional!
Tom and Pam Wright
5 out of 5
4/19/2022
Liam is very good at customer service and good to do business with. Also the young van driver had a super nice personality.
4 out of 5
4/19/2022
James Green is a asset to your business. He has solved problems with my car so I don’t have to bring it in for service. He is very knowledgeable plus one of the nicest people. Example: my air conditioner was having a problem so I stopped by the garage. He solved the problem.
5 out of 5
4/19/2022
Thanks. Job well done! Friendly, patient and very competent. Thanks a lot!!!
4 out of 5
4/19/2022
Super friendly, fast and efficient. It was for a state inspection only a year old so no issues were expected.
Still appreciate the easy experience.!!
5 out of 5
4/19/2022
From when I arrived to when I left with my vehicle, the team at Darlings were friendly and customer engaged. The service team at Ford are the best.
5 out of 5
4/19/2022
Communication was very good
5 out of 5
4/19/2022
Job well done thank you
5 out of 5
4/19/2022
Very pleased with your work and working with Joe
5 out of 5
4/19/2022
Randy is great!
4 out of 5
4/18/2022
Katelyn was great! Friendly, attentive, and loves the sound of V8!
5 out of 5
4/18/2022
Great service and very nice!
1 out of 5
4/18/2022
Few things. 1. I asked for a photo of the puncture of my tire or the nail itself. When I got home I found the entire tire in the back of my car. Now how do I dispose of the tire? 2. Car wasn’t cleaned and was rushed into the wash when we showed to pick up the car and the job they quickly did showed. Not in a good way.
We asked to have it vacuumed if possible and we were told they would. They didn’t. 3. My windshield wiper blades are very old and falling apart. No one asked me if we wanted them replaced. Not part of a service inspection?
We are extremely disappointed with Audi as this is the only place we bring our car. Most of these items can be fixed in the future but what am going to do with a used tire?
5 out of 5
4/18/2022
She was friendly & kept me updated on the progress & timing of my cars oil change.
5 out of 5
4/18/2022
Very informative and friendly. Kept me updated on the service being performed.
2 out of 5
4/17/2022
Terrible customer service. Was promised a loaner upon drop-off. Upon arrival, I was told that my reservation didn't show loaner service. Assistant service manager Maria Santos blamed mistake on me. She stated that it was my responsibility to to check the reservation confirmation email and call the dealership back when loaner wasn't listed as requested service.
4 out of 5
4/17/2022
Katelyn was great; a perfect face for your customer service team. She was knowledgeable (despite her self-offered explanation she was 2 weeks into the position), polite and very proactive with communication. One constructive comment on the service in general (and unrelated to Katelyn): I assumed based on prior communications from Audi the warranty claims would be completed same day. It took 2 1/2 days. I would have ordered a loaner and / or made other plans had I known going in the possible duration of service. Katelyn addressed my concerns and offered a loaner, but I already had a ride picking me up, etc. More transparent disclosures from Audi going into the appointment may have altered my approach.
5 out of 5
4/17/2022
Andrew was great. Polite and professional.
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