Audi USA

My overall experience was fine. My sales representative (Liam) was very professional, 100% no issues with him. My reason for a No is only because I question needing a replacement of rear rotors when they were just replaced two years ago. I found the corrosion to be excessive (service technician) showed/went over in detail) with me. His explanation made perfect sense, I just still have trouble with the amount of corrosion in two years/only 15,000 miles?? My car is kept in an insulated garage, not out in the elements of inclement weather - just doesn’t make sense that my rotors/brake pads would need to be replaced every two years. Especially (specifically) rear rotors (supposed to wear longer) then front due to braking. Rear rotors was stated were worse than the front. Rear’s we’re the ones replaced two years ago? Hopefully this helps with my not being fully happy with my service… I’ve researched quite extensively rotors and brake pads replacement. Understand the condition they were in “replacement ??” although I didn’t have any of the signs that they were needing replacement. I wasn’t given a measurement of the rotors (mm worn down to). No screeching/squealing, braking was fine (no issues) other then a light (thumping). Car had sat undriven for 4 months so hadn’t had time to drive and brake to work the build up off. I saw no signs of glazing on the rotor shown to me? (Just from my research) what I saw didn’t seem to have glazing? No lights, (warning) had come on letting me know there was an issue needing to be addressed. Really question replacement was necessary at this time….

Great and timely service

Tony was great! I’m very pleased with his service and professionalism.

Job well done. Courteous, efficient, and competent in getting the work done! Thanks!

Jeff was very kind, knowledgeable, and efficient!

Check your customers emails I never used your service

James was very professional and kept me informed.

Katelyn was excellent, friendly and thorough with her work.

The whole experience was well done and Gerald Wilson did a great job

Kat was great- very friendly and professional

Cooper has always gone above and beyond. The Ford service team always takes care of my questions and concerns. Great experience.

Thank you Tony for all of your help. Super helpful through the whole process!

James always provides exceptional customer services when he is assigned to handle the serving of my vehicle. Job well done!!!

Amazing! He was absolutely great!

The service writer was very polite and the job was completed in a short satisfactory timeframe.

Always fantastic service! Thank you!

Randy’s service was excellent. He went over and beyond to finish my car quickly as I was waiting to pick it up

They can not solve my windshield calibration and waiting for four hours and also charge me $400+ . Totally not satisfied .

After getting my vehicle back and opening my hood I was told that part of the maintenance was making sure filter weren't clogged a d leaves build up would be cleaned. So if you half clean my engine compartment. I probably need to have my $4k maintenance double checked to make sure what I paid for was performed. Definitely disappointed.

Not fixed yet.