Service Center
Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
9/28/2022
Jacob was very helpful, professional and was able to provide details about my service that made me comfortable with the recommended services.
5 out of 5
9/28/2022
The service was good
4 out of 5
9/27/2022
Jeff was very courteous, efficient and helpful. He let us know about our accumulation of Ford Pass Rewards to be used towards today’s maintenance. We really appreciated this, and can honestly say we had a great experience with Jeff and the entire Service Dept. at Darlings. My wife and I both give them 5 out of 5 stars!!!
5 out of 5
9/27/2022
Eric was great!
5 out of 5
9/27/2022
Great personal service!
5 out of 5
9/27/2022
Joe Turner is excellent. Very accommodating.
5 out of 5
9/27/2022
Joe is always very helpful! I truly appreciate all of his help with anything that needs to be done with my vehicles.
5 out of 5
9/27/2022
Excellent service Jeff was super !!!
5 out of 5
9/27/2022
Your company is very efficient. Mr. Deng did a fantastic job. I am truly happy and satisfied with your staff
1 out of 5
9/27/2022
I was charged $175 for your shop looking at a muffler leak I had pointed out. They looked, decided they could not fix it and send me to MIDAS. MIDAS in turn fixed the leak within one day and never charged me an inspection fee...
This is different from all the good service my many VW's received in the past years - a disappointing first.
2 out of 5
9/27/2022
Unfortunately, I was not provided any updates on my vehicle repairs. I received text messages "not to worry we'll update you on the status of your vehicle repairs". It wasn't until I called and found out the service team was waiting on parts. No one updated me on the cost for repairs etc. Unfortunately, this is the 2nd time Morton Grove location has disappointed me.
4 out of 5
9/27/2022
Gary Downey is the best, most friendly and professional service professional I have ever had with any car/dealership. He has helped us during several routine maintenance and recall visits and has always gone out of his way to ensure that we understand the services provided. He is a true asset to Audi and I hope that we're fortunate enough to have him for all of our service needs. Thank you so much for taking such good care of us!!!
5 out of 5
9/27/2022
Top notch service. Friendly, knowledgeable, thorough, answered all my questions to my satisfaction. 10/10
5 out of 5
9/27/2022
Good service
5 out of 5
9/27/2022
Dariusz was beyond helpful. He sets the standard high !!! Give him a raise
5 out of 5
9/27/2022
Great service as always
5 out of 5
9/27/2022
Carlos was my salesperson. He was awesome, very personable and friendly. He knew the car in and out.
2 out of 5
9/26/2022
We bought used Q3 in October 2021. I was disappointed that first service cost over $1,000, effectively increasing our purchase price.
Then I was told car would be ready by 1:00 pm, got a call saying would take longer. Got second call saying would be ready at 4:00, showed up then and proceeded to wait another 30 minutes. Not the best first service experience.
5 out of 5
9/26/2022
He kept me in informed. Great job.
4 out of 5
9/26/2022
I always have a positive experience with this dealership
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