Audi USA

Darius was great. He greeted me, informed me with what was going on with my car. No complaints with that. HOWEVER!!! Audi Orland needs to do a MUCH better job with customer service, sending reminders, & consistent communication with appointments. I called a month ago about an issue with my car... I left several voicemails and called many times. I received no response and then out of the blue, I got a phone call saying I had an appointment that I NEVER even scheduled. Not only did I have to call back and see 1. why I was having an appointment and 2. when did I even schedule my appointment. Lots of issues that need to be fixed with answering phone calls in the Audi Service Department. Very bad, very unorganized, very unprofessional. It’s so bad that I dread driving to Audi Orland because of how bad the service is. Not a good look for Audi Orland. I know I am not the only customer that feels this way.

Great job Joe and Darling's team.... thank you

Everything was great , thank you for your service.

Your upsale needs work and you pricing...the training of service writers and the communication to the customers needs work also...but they are very nice...

Wonderful service experience. Thank you.

Five star service from Arameh! He has helped me in the past and was equally helpful!

Service was excellent . Personnel conducts well, very professional prompt service as promised. Meets expectation.

Great Job as always

He was great. Made the wait for my vehicle bearable, continued to give me updates and got me out of the door around the time he initially told me the wait would be. Good customer service!

I appreciate him getting my appointment in seeing the scheduling department made an error

Great experience. Thanks.

Tony was fantastic and accommodating!

Gary is by far my favorite service advisor

I had recalled serviced 5.request from AUDI They done 5of4 after serviced. seat memory buttons didn't work. I did call back and emailed. Now everything is perfect. Thank you all.

Standard oil change and car wash. All good

Knowledgeable, accommodating, professional, respectful, friendly…. I could go on!

Great job

Thorough, professional and dependable service. Thank you!

Very communicative. Was good at keeping me up to date.

Tony always does a good job, nice, quick, attentive, and polite.