Service Center
Real Reviews From Verified Customers
Service Center Review Summary
1 out of 5
11/14/2022
From the day of the drop of to the day of the pick up was bad service, no car was offered for loaner nor was I ever given an update by anyone unless I made the effort to call and find out. I understand service takes time and parts can be on back order but you can update someone by text call via email Facebook Snapchat what ever the platform can be used to do so which I believe they are on there phone anyways so why not update the people that are waiting. Car was also out for 2 months just picked it up and it’s making rattling noises
5 out of 5
11/14/2022
Joe is awesome, couldn’t ask for any better service! Always has a positive attitude, beautiful smile, and knows how to greet people. He’s a keeper! He deserves a raise????
5 out of 5
11/14/2022
Wonderful service, greatly appreciated!
2 out of 5
11/14/2022
If I had known that I would not be trusted with a vehicle while
Mine was being worked on- warranty work- I would not have bought my Explorer from Darlings. Very disappointing, the shuttle driver was a great man, we enjoyed him but waiting at Walmart outside on the curb for 30 minutes was a crazy.
4 out of 5
11/13/2022
I can not imagine a better individual than Jackie to work with. He was great from every perspective!
5 out of 5
11/13/2022
We enjoy William's friendly personality and the fact that he always makes sure we get the good service we need.
Pat and Hub White
2 out of 5
11/13/2022
It was the worst experience I’ve ever had. I will be contacting upper management at Darlings and Ford. I spoke the service manager Scott Kenner’s who also contributed to the poor service. I will never bring my truck back to your service garage even though I bought it from you.
2 out of 5
11/13/2022
My wife Kathy said Sam was awesome as well as the quality of service; however, it took the technicians almost 2-hours to do an oil change. She was informed “A student was being trained; however, it should not have taken the so long.”Please ensure the service techs understand their time is money and the customer’s is worth more. Thank you and in advance.
Sincerely,
Mark W. Melia
5 out of 5
11/13/2022
Arameh was awesome, professional check in and great advice on service. He handled my car service from beginning to end in professional way. Great service Arameh. Thank you
5 out of 5
11/13/2022
I was well taken care of.
5 out of 5
11/13/2022
Very helpful and pleasant to work with.
4 out of 5
11/13/2022
I will give glowing reviews.
5 out of 5
11/13/2022
My experience with Adrian Bardic was excellent he was attentive and answered all of my questions. He kept me updated regarding progress. Great service!
5 out of 5
11/13/2022
Great service
5 out of 5
11/13/2022
Very nice person
Explained everything very well
5 out of 5
11/13/2022
Thanks
3 out of 5
11/13/2022
Jacky was an amazing associate for your company. You couldn’t be luckier to have someone like him representing Darllngs VW .
5 out of 5
11/13/2022
Great job by a great team
1 out of 5
11/12/2022
I came in with a leaking sunroof and the bare minimum was done to try and fix the problem, which it did not. I had to come back 2 months later because as soon as we had another rainstorm, it was still leaking and I couldn’t get another appointment for over a month. I also had to pay for the labor for the first visit, even though my issue ended up being a warranty issue. I now have to wait another month to get the issue completely resolved.
5 out of 5
11/12/2022
Simon, had great communication and very personable!
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