Audi USA

Have never been treated better. As an out of town person in the middle of taking my wife to the hospital my brakes locked. Joe immediately had me bring in truck, planned for a rental if needed, evaluated my problem and assigned immediate technician to work. My truck was ready the next morning and the charge was reasonable. Joe and your service personnel should be rewarded for excellent service. I will come to you for any future service and if I buy a new vehicle. Thanks. Paul K

Cooper is always friendly, knowledgeable and helpful. He makes getting my vehicle serviced a pleasant experience.

Great and excellent attention

Thank you for you help, in our time of need.

His estimate on time and price were good.

Very good service

Very good service by Cooper , oil change and needed an air filter , also washed our vehicle very appreciated . Good experience as usual , Thank You

Very professional & respectful

Very professional and responsive crew

I believe that I’m satisfied with the work that was done, but I wasn’t satisfied with the waiting time 7am-10:30am.

Honestly i cant even say that i had an actual “ service”. I had my car towed there, they after weeks they said they fixed it only to have my daughter pick it up and drive it back home 70 miles away for it to do the same thing as soon as the next morning. I had it towed back to darlings where they told me for another 7 weeks that they were gonna get to it but were too overwhelmed in the “transmission” department, and couldnt get to it. So i traded it in, elsewhere. I had multiple phone conversations with dustin, and he seemed nice enough, but literally felt like he was just telling me what i wanted to hear on the phone to buy more time to not get to my car. So yea, i dont really have any good things to say about my experience at all with darlings service department. I also purchased a 2021 bronco from there only to be handed 3 back to back recalls and some air conditioning leak happening inside of the car where the water leaks and pools in ur floormats. The windshield wipers are also a little too long and go past the entire windshield when it does rain. Just overall unhappiness with my darlings experience.

I wouldn't trust my car with anyone else! Thank you

Great Service!

Gary is always fantastic to work with and is an excellent ambassador for your company.

Stefano Fachinetti provided excellent service.

Audi is exceptional no doubt about it! Thanks

Dealership could not replicate an issue found by another Audi dealership, which was unfortunate but perhaps understandable. However, after being charged for an hour of labor, indicator lights in my car (low tire pressure warning) had not been corrected, and despite multiple attempts, I could not reach my advisor to discuss the service while you all still had my car. At one point, at 4:30 on a Friday afternoon, I was told my advisor was “out to lunch” and could not assist. Previous audi dealerships have been responsive and even cleaned cars following service. This just didn’t feel up to par.

Gary and the team are excellent! He keeps me in the loop and has great guidance. I wish more dealerships were like this one at Lakeland.

The work report said the windshield washer fluid was topped off used it the day after the service and it was empty there was no puddle of fluid under the truck

Professional service