Audi USA

We were disappointed that the transmission fluid was not checked at this visit as I had requested when I made the appointment. The request stemmed from having a full maintenance service in February which included draining and replacing differential fluid. Since then we have noticed some gear noise which we thought would indicate improper fluid level. This brought up another concern. If checking transmission fluid level is not part of the "Works Maintenance Service" or the "Multipoint Inspection" that we received yesterday for this vehicle - has my transmission fluid level ever been checked before February? This is concerning because the Owner's Manual recommends checking transmission fluid levels every six months. If possible, we would appreciate having a detailed list of what the "Works Maintenance Service" and the "Multipoint Inspection" includes. Lee and David Hodgins

Satisfied

Yes

My vehicle was never fixed. It was in the shop for over 2 months, there was little to know communication during this time. I finally decided to pull the vehicle because they didn’t have a fix.

I was very pleased with everything and everyone I dealt with, all very helpful and courteous.

Thank you.

Jacob was great!

Good job

Great experience. I appreciated the helpfulness, clear communication, kindness, and good work.

Good job

Jaylene provided excellent service but I did have to return the next day to clear out indicator lights/warnings about the auto-drive system. Evidently a mechanic made a mistake after testing that triggered the warnings

Great team

Simon was extremely helpful. Thank you sir

Ryan was very thorough in explaining all of the pertaining details. I appreciated the text messages on the progress of the car.

Gerald always provides exceptional customer service

Liz was very professional. Excellent service

He is very nice and knowledgeable.

Jacob was very professional and personable.

The diagnosis that was given multiple times changed.

Jeffery communicated very well. I told him I was on a bit of a time crunch, and was able to get me out by when I needed. Much appreciated. Also had a good conversation with Adam in sales.