I arrived to the longest line of cars and fullest waiting area I’ve ever seen here and yet I was served promptly and timely and my car, which was just there for a simple software update was not only turned around in less than an hour, but washed and vacuumed inside - I’m impressed.
Chico is the very best. He always takes care of me and makes me feel special. JM Lexus is a great company and Chico contributes to it's success.
Overall disappointment with the service department. I have never had to replace tires when I have leased a car. My car had 25k miles on it and I needed to replace my tires today. I travel 2 miles one way to work everyday. Something had to have happened along the way with an alignment or rotation.
Hi - it seems the new key fob is missing the piece at the bottom that would allow it to be attached to a key chain. Nonetheless, it will work as a spare to u lock the car so I am glad to have it for emergencies.
On my appointment over the phone they said will be less then two hours to the service and took 2 hours and 20 minutes. Were too way high then I was advised.
I was happy with Brandon. He got to the point with my auto needs. No pressure.
Well she wasn’t the nicest honestly I was trying to engage in a conversation and she was very short with me . Then I asked if there were any loaners because I had a lot to do and she just said “NO”
She informed me that my phone number was incorrect in the system, which was surprising since I’ve never encountered such an issue before. She assured me that she would update it, but unfortunately, she didn’t. I called an Uber, made it home, then realized that it was 2:30 and you all closed at 3, so I called . She returned my call and said my car was ready. She thought she texted me, but apparently it was the wrong number. No apology at all . Very nonchalant, and the few times I’ve been to Lexus, the service was way better . I would be happy to not have to deal with Delilah again .
Everything was swift and easy to drop off and pick up my vehicle. Staff was friendly
Thought price for oil change and tire rotation was a bit to pricy.
Job are not completely done and check by adviser before release to customer,unsatisfactory
Alfred is very knowledgeable and friendly
Brandon was great was very efficient and attentive. I enjoyed working with him.
Mr, Colon make me feel important as a customer,He listen very careful what My concerns were. Definitely I Will go back for any services.
Service was great. Waiting for loner took longer than usual.
He is the best out of five dealerships I have been to… I have owned 5 Lexus…
All though the service representative was curiosities feels like the dealer is giving us a run around for almost 2 years on other issues with the car melting panel and mirror.
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