Ashlee gave me the best customer service I have received there. She educated me on my vehicle and on the service provided. Ashlee made me feel valued and welcomed. Because of Ashlee, I look forward to going back for future services.
Greater promptly, good communication, friendly
Ryan was fantastic, and we are very satisfied with the customer service 100%!!!
Awesome customer service.
Appreciate Cory's help and expertise
I always appreciate the customer friendly atmosphere at the dealership and service department
Gerardo is very efficient and professional. He always explains everything and gets my car done quickly.
Cassie thank you for the service and the communication thru out time you did your job super well
I have always had great service at Lexus - from everyone
Ryan was knowledgeable, efficient and a pleasure to work with.
Professional and very kind
Thank you so much Cassie on getting my wife’s NX300 serviced at her 90,000 appointment.Thank you Mr technician on making her car purr!Thank you again LEXUS OF CLEVELAND!!!!!
Justin was fine but disappointed that wrong part was shipped so I could not complete repair, followed by tech giving me my car back with NO driver side window at all
I arrived to the longest line of cars and fullest waiting area I’ve ever seen here and yet I was served promptly and timely and my car, which was just there for a simple software update was not only turned around in less than an hour, but washed and vacuumed inside - I’m impressed.
Chico is the very best. He always takes care of me and makes me feel special. JM Lexus is a great company and Chico contributes to it's success.
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