Jennifer was so very kind to me. She worked to get 3 recalls and a 10000 mile check done before it got dark, since I don't drive after dark. (Eye issues). Thank you Jennifer.
Also, I don't recall his name, but I want to thank him for being so friendly and funny while he set me up with my loaner car. Thank you both!
Alfred was very professional, explaining the procedures as they arose and keeping me informed on the progress. It was a pleasure working with him.
Just getting my vehicle was a while just to get my keys .
Along with my Lexus' service Vy helped me set up my new iphone in its bluetooth by removing my old one. She saved me a world of misery! I so appreciated her kindness.
Manuel was great to interact with! He went beyond just the service request and provided me information on the software and apps.
Joseph was a very good service advisor.
John was attentive and very communicative. Would like to continue to work with him moving forward
Jessie tried, but your paint touch-up guy was worthless. I’m totally dissatisfied with the remote start in my vehicle and warranty does nothing for any improvements. And I brought in my vehicle just after purchase for same issue. I was given a loaner with 48 miles of gas in it. The wheel repair information I was given by the service organizer was erroneous. The Bluetooth device s totally not dependable.I am thoroughly discouraged with this vehicle and will certainly not buy another Lexus!
Please change the name on my text messages to Hilary Sire and send my vehicle trade in value information to:
Thanks! Hilary
Also, if you’re hiring I’d love to come and work for you!
Polite efficient and thorough!
Ali was great!
My issue, and it happens at other dealerships as well, is that my settings are not returned to their original positions. The one that is most concerning is the Auto function for the headlamps. People rely on this and are used to having it on. Personally I have driven in town for long distances with no headlamps because this was turned off. I know it’s a small thing, and I have learned to check, but I feel it’s worth telling you.
Thank you.
Always excellent service. Appreciate the quality.
Extremely happy with Ali - she is very attentive, friendly and easy to work with as well.
As usual, joseph has cheated me with respect and his knowledge of my Lexus made me comfortable, and at ease.
The 1st maintenance service was good .
Leo was wonderful to work with and I appreciate his help. My car appears to be serviced well. I was disappointed that it took 2-1/2 hours and it was obvious that someone went through my center console. While nothing was taken, I found my small pouch that holds small tools partially open and shoved between the console and the passenger seat.
Delilah is very efficient and informative in her performance on the job.
She deserves more than 10
Always happy at JM Lexus!
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