You guys code me with exhaust center malfunction,I spend 2891 USD on 01/08/26 and today 01/11/26 I got back the same message back that something is wrong with vtrac off,same like last time
Are you sure, you doing the right thing,we can be spending a lot of money without fixing or solving a real issue
I am deeply disappointed
Mr. Ruiz did an awesome job in keeping me informed about my vehicle’s status. He made sure I was happy through the process.
Michael Juan was terrific. Everything thing went very well. We were very pleased. Our car was returned sparkling clean as well. We love JM Lexus.
I am very happy and fully satisfied with the excellent customer service I received when I brought my car in for maintenance. The experience exceeded my expectations.
Jake, help in all question and I was very satisfied with his help. Thank you much.
It was nice and mark really did make me feel comfortable.
Addressed all my needs in a kind and professional manner.
Vehicle still pulls on either side when driving.
Autumn was friendly and professional. She reiterated what was going to be done with my car. I waited in one of the visitor spaces until the 10,000 mile service was done as well as the correction to the back up camera from the notice received. I was notified by video and text of the progress. It was a busy Saturday morning and Jim Miller personally came to let me know my car was ready. I saw the video and would like to thank Jordan as well. I do have one question. Is the oil that was put in my car synthetic? Thank you for all you do! Diana
Completely satisfied with the service
Great service all around!
Bill Horvat has taken care of my Lexus since I purchased it in 2018. In all my decades of being a car owner, I have never worked with a customer service representative with more integrity than Bill.
Thanks to Ashlee Angel for take care of my vehicle. You are so sweet, friendly and very generous.. love your customer service!!
Elijah was tremendous helping me take care of my needs very timely and effiently on an extremely busy day!
Thanks for the great service, Robert!
Jerry is awesome!!! Professional and gives updates without needing to ask
Travis was excellent. Took the time to explain next things that might need to be done if needed.
Robert was very courteous and professional about my mother’s situation.
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