The work was great. It didn't take as long as I thought it would. Nice to get back into a clean car. Everybody treated my dog Cinder like their best friend and she loved it!! Thank you for taking such good care of my 18 year old hybrid!!
Very good job, Gerardo
Job
Rob was friendly and welcoming. He explained what the 15,000 mile service included on my 2024 RX350h
I was satisfied with the service; the employees are very friendly and considerate, and they did help me with my car problems.
Service representative Kristina was super helpful and very professional. But I had a unpleasant visit on Monday the 2nd, I was set for 11am on the 2nd, when I arrived there was a long line and my car is gonna block the road so I pulled up in the middle lane where it was empty lane and not blocking any traffic, then I set in my car waiting for someone to come help, a service guy came and very rude telling me don't park there and go back to where I was which my car is gonna blocked to road. So I left and set another appointment for the next day. I wasn't trying to cut the line, but the service guy could be more polite and ask me to move my car elsewhere. For the last couple times I came in for service there were no problem for me to park in the middle lane and wait for someone come to help. If the middle lane is not for incoming vehicles, easily put a sign out. Other than that,everything else was done perfectly and again Kristina was super helpful and professional.
Alex did a great job setting me up with a loaner vehicle then communicating with me when my GX was ready. He was both courteous and efficient…well done.
Five Stars ????????????????????
Much better service and overall experience then San diego lexus
We are very satisfied with the service done by Jesse Colon. We will always bring the Lexus to Lexus of Valencia and to Jesse Colon.Thanks.
Pleasant visit and excellent service.
Wonderful customer service! Thank you!
Gerardo was very helpful and courteous. He kept me updated on the progress of my repairs and was conscientious about the costs involved. I would absolutely take my vehicle to Lexus of Omaha again!
Lexus customer service is always next level. Every time I am there everyone is kind, helpful, and always exceeds my expectations!
Great job,love my Lexus and trust you to take care of it in top shape. They even found bad wiper blades that wanted changed accord to my wife. Had local parts store change them 3 months ago and was never happy--they work great now first thing I checked
George was friendly and efficient.
Adam was great. He was professional, courteous and explained the process thoroughly.
Ivan is very profesional and very helpful with the many questions I may have about my vehicle
He always listens to my concern in the upkeep of my Rx 350. I trust his advice without question. Always very friendly too.
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