Arturo is always very helpful and knowledgeable in regards to the service our vehicles need.
Shedrick did a good job explaining what needed to be done to my car.
Billy was very professional and communicated every step of the way.
Top of the line service! Everyone was friendly, proficient and efficient. This is by far the best auto service that I have ever had (I’m on the elder side of life). Thank you!
I appreciate the quick service considering I didn’t have an appointment. Felt comfortable I could drive the 80 miles home without any problems. Thank you!
I love my Lexus
rom the initial welcome, to the barista and everyone I encountered it was an amazing experience as always. Like going to a five star hotel lobby.
I especially appreciated the gentleman who reviewed the maintenance that was done with me. He was so very patient and helpful. That’s why I buy a Lexus!
Great people working at dealership !! Very happy dealing with the people who work there!
Wendy Fermin provided top-notch customer service from start to finish. She answered all of my questions and addressed every concern with patience and professionalism. Her communication was clear, and she made sure I understood everything about my car service appointment. What could have been a stressful experience turned out to be smooth and hassle-free because of her. I truly appreciate her support and would highly recommend her to anyone needing assistance.
Cory always does a fantastic job. The work was completed ahead of schedule.
I trust Aaron and I appreciate the care hospitality and his recommendations for the service repairs. He is the main reason I still use this dealership for all my service repairs
It took almost 22 minutes to get in the door to see my service advisor. Once I saw Mike Williams he handled my 5000 mile service quite well and got my car in and out in an hour and a half and he was very pleasant to deal with
I wanted my wiper "inserts" replaced and they quoted me $92 when each insert at rhe service center was selling for $10. When I asked the consultant he said the rest is for "labor" THIS IS TOTALLY REDICULOUS to charge $60 for labor. How long does it take for a qualified technician who does this all the time to replace a wiper insert. I can do it in less than 5 min
Very helpful & knowledgeable.
Something bad is going on at JM Lexus in Margate. The level of service was terrible. I had an appointment I had to wait. I was being ignored and I had to proactively go to the service agent to help. He did fast track, but there’s no excuse. JM Lexus used to be top notch frankly I don’t think I’ll come back and we’ve purchased over 20 cars there so we will go elsewhere to purchase our cars as well as having the service you need to fix this!
Mr Juan is amazing!! Thanks so much
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