Best customer service experience of my year so far
Vy was very friendly and accommodating. It was a pleasure to meet her today.
Service Consultant was very professional, knowledgeable, thorough, and answered all of my questions.
I dropped my car off at 7:30 AM and by 1:30 PM I hadn’t received any update. I had to call to get updates on my vehicle. I used to own a Toyota and the Toyota dealership right next door would call me and update me and coordinate a shuttle for my pick up if necessary. I was under the impression that Lexus was more luxurious, and therefore warranted better (or at least similar) service. My service advisor did not communicate with me. When my husband called to complain he lied and told my husband that he had told me that my car would be ready by 3:30 PM which he did not do. When I picked up my car, Art pawned me off on another service advisor and didn’t offer an apology. He avoided me. This is the third encounter I’ve had with Art. The first time, I figured people are allowed to have an off day. By the third time (even after having offered feedback) he was equally apathetic.
1. I was told I was sent a report nice wear etc electronically and I don’t believe I received it.
2. An oil change was recommended when my last synthetic oil change at your shop was 6,000 miles previously and the synthetic are supposed to last longer than conventional; my research indicated 7500-10,000. So I feel taken advantage of in that area.
As usual, your service people were courteous and efficient, although there was a wait to speak with an advisor at drop off (12:30 pm) and pick up (approx 2:30 pm).
Gerardo Barrera has helped me multiple times when I took my car in to the dealership. Every time he was very professional and customer friendly. He also took the time to explain and make sure I understood everything. He and several other members in the service department made taking my car in for work enjoyable. Thanks
Adrian is one of the best!
This was as always a comfortable experience when having my car serviced.
I wasn’t satisfied with the service,but Brandon says that he will get back to me. Thanks.
Excellent service he provided and he very knowledgeable person. He should be promoted to lead the department.
Thank you very much for servicing my car. I am going to be a loyal customer for Lexus of Cleveland.
Well I’m a long time 33 year customer of Lexus of margate so I have NEVER BEEN DISAPPOINTED ALWAYS IMPECCABLE SERVICE ALWAYS MADE ME FEEL SAFE AND TAKEN CARE OF AND ADVISED
Sam is always helpful and answers all my questions no matter how crazy they are. He goes above and beyond to get the answers I’m looking for. He is an asset to Lexus of Margate????
We had an emergency repair and the service was outstanding!
When I arrived I reported that the tire light came on. After waiting over 2 hrs for an oil change? the car was ready. As I drove out the driveway, the tire light was still on. Obviously no one cared to look at it. After another hr, it was determined that it was a fuse (?) needed replacement for a mere $300. Also, which I haven’t yet had a chance to check, but one of my back-up tail lights was put. I did not mention that to service rep as I forgot. Do much for checking the vehicle. I am extremely disappointed with the service, or lack thereof, provided.
Okay I have no complaints about the employee for the service.
Paul was great. He was able to connect with me. He took the time to explain what was going on with my vehicle. He even accommodated me as I am disabled and that meant more than anything. In this day and age people are not that kind but he was. I will keep coming to Metro Lexus.
I will always buy Lexus, because of the product and because of the top-shelf service.
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