Jennifer did an excellent job, relayed all the information about our vehicle.
I enjoy waiting in the showroom. Thanks for the comfortable chairs
Cory is courteous, thoughtful, explains everything in detail and he’s just a delight to work with.
Chris was incredible like always.
He is knowledgeable and answered all my questions. Has a great attitude and kept me informed on the progress of my vehicle.
Helen Kassel was very helpful.. It was a great experience ,very much appreciated
Tony, was professional and helpful.
Thank you again, Jennifer you guys are amazing at El Cajon LEXUS. I’m really happy with my car. Thank you very much. You guys are awesome.
Great job as always! Friendly and professional staff!
Chris Santos is an outstanding asset for Lexus. Professional, caring, helpful.
Tino always goes above and beyond and is extremely
Helpful. He always makes sure I am satisfied with my
Car service. Amazing employee.
Sergio was quick and communicative. Honest and did not feel forceful. Completed service in a timely manner. 5 stars!
The video of service is a great idea but the technician needs to speak up and into the microphone. The shop background noise makes him hard to understand.
Best customer service experience of my year so far
Vy was very friendly and accommodating. It was a pleasure to meet her today.
Service Consultant was very professional, knowledgeable, thorough, and answered all of my questions.
I dropped my car off at 7:30 AM and by 1:30 PM I hadn’t received any update. I had to call to get updates on my vehicle. I used to own a Toyota and the Toyota dealership right next door would call me and update me and coordinate a shuttle for my pick up if necessary. I was under the impression that Lexus was more luxurious, and therefore warranted better (or at least similar) service. My service advisor did not communicate with me. When my husband called to complain he lied and told my husband that he had told me that my car would be ready by 3:30 PM which he did not do. When I picked up my car, Art pawned me off on another service advisor and didn’t offer an apology. He avoided me. This is the third encounter I’ve had with Art. The first time, I figured people are allowed to have an off day. By the third time (even after having offered feedback) he was equally apathetic.
1. I was told I was sent a report nice wear etc electronically and I don’t believe I received it.
2. An oil change was recommended when my last synthetic oil change at your shop was 6,000 miles previously and the synthetic are supposed to last longer than conventional; my research indicated 7500-10,000. So I feel taken advantage of in that area.
As usual, your service people were courteous and efficient, although there was a wait to speak with an advisor at drop off (12:30 pm) and pick up (approx 2:30 pm).
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