Great job today. Excellent information was provided. Very professional.
My one issue would be why do you wait till 20,000 miles to rotate the tires?The car has 15,000 miles, you have the car in the shop with 15,000 miles, it should’ve been done then.
Everything was perfect. Mike was excellent
Justin was absolutely AMAZING! I was on a very tight schedule and He went above and beyond to make sure I left on time. He was professional, attentive and personable. GREAT EXPERIENCE!
Justin did a great job he listened to our issues and got them resolved
He is the best service representative. I would hire him if I had company
Justin deserves A raise for his high quality customer service.
Delilah was the best ! My customer experience went above and beyond.
Ok
Really appreciate the loaner car while our Lexus was being worked on
Paul was fantastic. I almost slipped on some ice and he swooped in like a majestic eagle and saved me from hitting the ground. It was like something out of a movie. When I looked up at him, he had a halo around his head like an angel. God bless this man, god bless Lexus of Cleveland.
Always a pleasure to work with Joseph
He performed well, was very competent and it was a pleasure to interact
with him
I sat for 2 hours and not a single person came to see me. Finally I went looking for help. I was not treated nicely. It was not a good feeling. Shame on your staff treating a 79 year old woman this way.
Tony was awesome. Thoroughly explained things that would be completed during the service a d also recommendations. He also followed up with me in a timely manner so that one item could be addressesd that day and to let me know my car was ready for pick up.
Mark was amazing, made me feel welcomed immediately. He got parts for a a recall that I was unaware of. The overall maintenance of my vehicle was done in a timely manner. Amazing customer service (coming from someone in the food industry) it means a lot when someone makes you feel at home. It’s what makes the Lexus family so special, thank you Mark for the high class experience that is always expected at Lexus.
Jerry was great, very helpful and courteous. It was a pleasure working with him.
Always appreciate our experience with Robert!
Jake was very helpful as always!
Roberto provided excellent customer service - prompt, polite & courteous. It was a pleasure to work with him.
Kimberly in Service Dept was wonderful.
Appreciated her kindness & great customer service support throughout the episode.
It’s the great Lexus Team that makes me so appreciative of Lexus of Omaha.
Thank You Kimberly & Cory
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