Toya was great. But I made an appointment for a 20,000 mile service. Not a repair. Yet I had to wait 3 1/2 hours to get my car back. My husband had to wait over four hours the following day for his 25,000 mile service. With the 30 minute drive to and from the dealership, this was basically a five hour day for each of us. I was told it would be about two hours when I made the appointment. You guys really need to take a look at how you’re scheduling people and make it a better customer experience. As it stands we plan to try to find a local service mechanic that has the right equipment to reset Lexus alert notifications and just get our cars taken care of elsewhere.
Cassie is always very helpful and informative
Ayden was very pleasant, and explained what service I would be getting.I was kept informed on the service while in the customer lobby.
Faustino always does an Amazing job explaining the issues and concerns I have about my Car and very patient with me as he explains things he makes sure that I understand my car situation he's the Best
Christian represents what it takes to ensure great quality service. He and Lexus are first class!!
Joel always takes great care of me and is the best! He’s a great asset to Lexus.
Looking forward to the survey
Jerry was a pleasure to work with. He kept me informed every step of the way and I appreciate the excellent customer service he provided.
Excellent service by Art, as always.
Outstanding Service by Brandon!I Brandon provided the most professional and caring service any person can receive.During the hours my vehicle was being worked on, Brandon went above and beyond by arranging an Uber to take me home, and later arranging another Uber to bring me back to the dealership. My car ended up being the very last one ready. Even though the dealership doors were already closed and it was past closing time, Brandon stayed behind to ensure my vehicle was personally delivered to me. I felt bad for holding him up, but he went completely out of his way with a positive and helpful attitude. Crown Lexus is lucky to have someone so dedicated on their team. Thank you, Brandon!
George was very nice ans professional
He went over every detail of service
And even offered to buy me a coffee Your machine was broken
I was referred by crown lexus to AW auto body and the experience is been horrible this is the third time the I have to send the car back because is not right it's just horrible they been taking almost a month to fix my car
Andrew greeted me at my car and was very efficient at getting me checked in. He made special notes for my car and they were followed. He set me up with Lyft and worked flawlessly. The only issue I have is that when I got to the dealership to pick up the car I had to wait an additional 30mins. If the car wasn’t ready that’s ok but when you tell me the car is ready, I’m not not sure why the additional time to get the keys. Otherwise service is always friendly and everyone I meet is very nice.
This is the second time Jessie has helped us, and it’s always a pleasure to see him. He is consistently in a great mood, which makes us feel genuinely welcome. He made sure the entire process went smoothly and took excellent care of our car. We truly appreciate his professionalism, friendly attitude, and outstanding customer service.
Jesse was a true professional and made the experience seem less
Excellent service, thank you (:
My service advisor Autumn and the technician that worked on my vehicle were amazing. My truck was running and driving like brand new! Thank you Lexus of Cleveland!!
The service was exceptional. Thank you Danel!
It was very present visit at JM Lexus to pick up my extra key from my vehicle this afternoon. Thank you, MJ. Amp ortu.
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