Robert took care of me when a technician inadvertently broke a belt and the only available replacement was at a Riverside Lexus dealer. The discount on the service bill was much appreciated. Thanks Robert!
Professional, helpful staff. My experience with your technicians was enjoyable.
I was told my car would be ready by 5:00 PM at the latest, but by 6:00 PM no one had contacted me. I called twice during that time and no one answered. When I finally got through around 6:00 PM, I was told the car wouldn’t be finished until the next day. Then I was transferred to my advisor and was told that the car was actually already done and available for pickup. The conflicting information really disrupted my schedule and caused a lot of inconvenience.
The next morning, I also received a text saying my car was ready for pickup, even though I had already been told the night before that it was completed. The delayed updates and lack of coordination were very frustrating. I’m disappointed.
Gerardo provided outstanding customer service, his professionalism is to be commended. He addressed my concerns and kept me informed every step of the way on what was transpiring with my vehicle and I truly appreciated that. Job well done Mr. Temores, thank you so much!
Faustino Ruiz has always provided excellent service.
Great service as usual with Lexus and Henry, representing your grown man luxury brand!
Always love going to Lexus. Vincent is always so helpful and nice! I’ve never taken my car anywhere else.
Jesse was great, we got checked in when we arrived immediately. Service was done quick with all my questions answered by Jesse. Highly recommend.
Very friendly and accommodating.
I mostly dealt with Maria Navarro, but regardless it was a quick and easy experience.
Bill does an amazing job by making me feel confident with Lexus services although fees are expensive. I’ve been his customer for at least 10 years. Due to his honesty,, calm approach and witty personality always have me returning. Bill is definitely a five star service man and a great asset to Keyes Lexus.
Excellent and timly services
Leo even helped us with setting up our Bluetooth with the phones
Prompt, accurate and courteous
Roberto was awesome. Very positive, helpful and kind. The world needs more people like Roberto
Always a great experience at this dealership. We are very pleased with Lexus.
We’ve always appreciated the several cars we’ve purchased from you through the years. And the service has been excellent.
Since we felt we couldn’t afford a new Lexus, we’d look for a or 2 or 3 year old car with as low a mileage as possible and a new car warranty. Your trade-in value was always impressive. What really impressed us was the used Lexus on you show floor with 500,000 mi. on it. It was originally purchased from your dealership new by a grandfather who handed it down to his, who handed it down to the grandson.
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