The team at Lexus did a great job. Fast, easy, and first class. Props to Eirik.
Excellent job and top notch service
Ashley, the service advisor, met with me at the lobby to discuss my vehicle needs, but she never introduced herself. The oil change service took over two hours, and Ashley was nowhere to be found in her office or dealership to answer any questions or to give me a status of my SUV. Another attendant, who also failed to introduced himself, took over and gave me the key to my vehicle. He informed me that the cost of the oil change had increased, which I had noticed. He suggested that it was shipper to take my SUV to another location for an oil change since it would cost less. Unfortunately, my SUV was not washed, and I had to walk a long distance to pick it up. This is the first time I’ve had such a poor service since I’ve owned a Lexus vehicle.
Yes Luis was very professional
I definitely will do business w him again
The service advisor assigned to me was completely unprofessional. When I arrived at the dealership to inquire about certain charges and repairs my vehicle needed, I was welcomed by the front door staff. I asked where service was at and was guided to the back where there was a podium and a young lady. I told her I was looking for my service advisor and she went to go fetch her. I wasn’t offered to sit anywhere while I waited to be attended. When the service advisor assigned to me came to get me she was very nice and guided me to her office. I explained my concerns and she listened but her tone changed. I explained to her that I already had prior knowledge of what was wrong with the vehicle and what the repair entailed. She insisted that the repair would not be successful if I took it somewhere else. I also brought up my knowledge of the service bulletin posted for this repair. She didn’t give me an answer but said she would check to which she did and printed out sheets with information signaling that it had expired. I explained to her that the price was really steep and I would rather buy the parts and have my car repaired elsewhere. She seemed irritated and pointed to the parts department. After I was finished with parts I went back and asked to speak to the service advisor so that I may pay the diagnostic fee and get my vehicle back. She smiled at me and told me to wait. Once again I was not offered anywhere to sit and I remained standing waiting for her. I was approached by a gentleman who was extremely kind and offered me a cappuccino or cookie. I let him know he was extremely kind. I noticed I was going to be kept waiting for an extended period so I let another service advisor know that I was gonna go pick up my fiance so that I could drive off with my car. I told him I would be about 10min. When I arrived back that same service advisor told me to take a seat and that someone would be with me shortly. I was directed to a gentleman’s office and he was the kindest person. He offered me valuable insight, tips, even recommendations and overall an extremely professional customer service experience. The three gentleman that I encountered at Fox Lexus were extremely professional and deserve acknowledgment. I cannot say the same for Ashlee who made my experience entirely uncomfortable.
I’ve been using Lexus if Colorado Speings
(formerly Kuni Lexus) to service my Lexus vehicles for 16 years! Why do I keep coming back? Because the experience has always been excellent! I have two Lexus vehicles. I rely on this dealership to help keep them running right.
Service was very fast today. Great experience today.
John is always great to deal with.
Lexus has always provided me with impeccable service -I can not think of any other vehicle that would prefer to own.
Tony is a great service rep. I was disappointed in an upsell that I received saying that I needed an engine air filter at an additional price of $102. I declined and found one, purchased one for about $20, undid 2 clips and found that the air filter in the car was clean and did not need replacing.
Call did a great job explaining what they were doing with the car and the progress they were making. He kept me up to date.
MJ was great, he went above and beyond. Very grateful for his help.
Luis was polite, friendly and knowledgeable. I look forward to seeing him in 6 months.
Your team is absolutely outstanding!
Thank you all.
Brandon was very professional
John understood what I was there for and had a loaner ready for me. He took care of my car and made it easy. Thank you John.
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