Lexus Monogram Service

Five stars!

Sean did a great job! Incredible service. A really nice guy. Make sure to give him a raise!!

All was done very well.

She’s a great service advisor.

Bill is the best! He exceeds what customer experience should experience. Best Buy only go to him. Give this man a raise!

Thanks

Excellent service A+ all around.

Omar rocks!

Everything was great!!

John is always so nice and helpful. I came in with my two kids and made sure I was seen quickly and that my car was also serviced quickly.

I'm still waiting for my estimate

Xavier was great and knowledgeable with a friendly attitude. Wonderful experience

My expectations with JM Lexus is very high that’s why I always go back for my vehicle periodic maintenance, however this time I’m quite disappointed with the service. The agent I am assigned this time is Brandon he is very nice . The dissatisfaction of my service review this time has nothing to do with Brandon but to the technicians who is doing the job i addressed that the 3 fluids of my vehicle 2 windshield washer and I believe break fluid were running low in which I believe this was ignored on my service last November 2025 . Today I addressed these concerns to Brandon and he assured me it was taking care of . When I arrived home and checked one of the washer fluid was barely filled up from the previous level . I have a pictures before and after service to prove . My point here is me as a client and the sevice agent assigned ( Brandon)are being affected to the poor delivery of the job by the technicians who worked on the service . Client will even pay extra if it is needed but by ignoring it intentionally is a bad business reputation. Double check your standards JM Lexus if you want to differentiate higher than other Lexus .

Juan was pleasant , informed me at all steps along the way as to servicing and costs - answered all questions posed .

We love Mr. Nahar.

Outstanding customer service. Very helpful and a kind human being!!! So satisfied

Thank you. Keep up the great service!

Excellent in every manner! He is my go to always Service advisor! Thank you Jake I could not be happier! Always a smile and a sincere welcome to Valencia Lexus service department! Best, Lucía Bernard

Very expensive

Daniel is very professional, knowledgeable, and caring. It is always a pleasure to meet with him to discuss my vehicle’s service needs and concerns when I come to JM Lexus. Daniel is one of the reasons why I only let JM Lexus work on my car.