Thank you for the wonderful service!
Ali is wonderful and informative
I don’t wanna do it right now, but I wanna do it in six months if someone could contact me then thank you
Jeff is a true professional, a pleasure to work with.
My Advisor is John Nahar
he has been for many years. John
Is exceptional,knowledgeable and very kind.
I would never change Advisors. I always
receive excellent service at Lexus with
John Nahar. Thank you Natalie L
Felt confident about service, attention, waiting confortable, explaining and leaving satisfied.
Service time took nearly 3 hours.
Wendy is very kind and knowledgeable. I will recommend her to all my friends and family.
Omar was great
So kind and helpful
I received an estimate for flushing break fluids, air filter and battery. I declined everything except the air filter. When it was completed Xavier gave me the document to sign and never mentioned the battery had been changed under warranty. On the paperwork it said I had said the car was not starting. I never said this my car had no issues related to battery. When I asked he said it was for warranty. Not once did he say it was replaced. But if not for my husband that is in the same industry I would have left there thinking I needed a battery. After he spoke with my husband he finally said the battery has been changed under warranty. I feel like I was given an estimate and if I had approved I would have been charged over $200 for something that was covered under warranty. I found this whole experience as Xavier and Lexus making up stuff to charge warranty and customers who don’t know better. Highly disappointing experience.
Adam is pleasant, efficient and informative. He clearly explained the entire process for the service visit and was sensitive to my concerns. He was a delight to work with during this service visit.
Thank you for the amazing experience
I was very happy with my service experience and with the service writer Paul.
Fast service. Mask made sure to make my experience fast and easy. He seen I had my son with me and speed up the process.
We wud love to have a 2022
The side panel next to my glove box was not put on correctly and it looks like they tried to jam it on there, and the pins are bent
Jake did a wonderful job.
I was initially planning on getting various mechanical components fixed at a local mechanic. Jake assured me that getting components fixed at Lexus of Valencia would be a far better decision. He even looked at my VIN and saw that multiple components were covered by my warranty.
Jake went out of his way to make sure that I was taken care of. It's because of Jake that I ended up going with Lexus of Valencia, as there were other Lexus dealers that were closer to my home (such as Lexus of Thousand Oaks and Lexus of Woodland Hills).
Because of Jake, I made the longer drive to Lexus of Valencia, and not only got various mechanical issues fixed, but also opted for additional services (such as an alignment, engine coolant flush and brake fluid flush), which I'd previously only do at a local mechanic.
Jake is the reason why I will be making Lexus of Valencia my go-to service/mechanical shop for my Lexus vehicle.
Thank you,
Nelson
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