I never got to meet with service advisor BEFORE carcwas serviced. I waited 1.5 hrs and was called only when oil change was complete. I wanted to go over some other issues, but never got to meet w service advisor until it was time to pay. I made appoi6on Saturday specifically because my service advisor was working that Saturday and I felt comfortable with him. Never met him, I was passed on to someone else I've never met or seen before. He could not adequexplain recommended service items or their cost. He did apologize, alot.when I left dealership I noticed the change engine oil indicator was illuminated. I returned to dealership. "Service advisor " took vehicle service bay and returned vehicle to me quickly, he joked that tech did not know how to reset indicator. I asked does he know how to change oil? I left dealership and then noticed grease on upholstery. Never had that before. It's obvious protocols have changed. I am considering taking my Lexus to Lube Express for next service.
Very satisfactory experience
Cory is the reason I come back. Deb was also great in the check in process and to round out my experience was... I should know his name. He's been so helpful younger gentlemen with glasses and dark hair. When I come in the next time, I'm gonna feel embarrassed when I see him ????... there is a reason why we drive from Topeka, Kansas back up to Omaha just to get our Lexus serviced. All three of them plus, I'm sure your entire staff in my opinion is the reason why
Fantastic service
Thank you Karen And Daniel
Great work on my vehicle. Always a pleasure.
incredible service. MJ was on top of everything in a timely manner
Jeff is always a pleasure to work with, always responsive and communicative. Makes the service experience easy peasy!
5 star service always!
Daniel was amazing he explained everything very well. Daniel was very efficient in making sure my vehicle was done in a timely manner. He was the only service provider that has made sure i got to my car was satisfied with everything…
Cory as always was fantastic!
Very on time all work done
Omar took good care of me in a professional manner.
Mr Taha Aoukal went on and beyond my satisfaction with his customer service friendliness very pleasant guy to deal with he took care of my vehicle offered me a loaner car offered me a Uber, but I feel like walking that day. He called me back. He had the vehicle done washed clean ready to go. I felt like I was one of his family. This gentleman is a great asset to your company and I hope you guys take good care of him .Raffi H
Everything went smooth from the time i dropped off my car till the time i picked it up. Henry was very good as he explained everything to me, and kept he informed about the car.
I come to Keyes Lexus for service because of Danecia. She is pleasant, professional and helpful with whatever I need. And I trust her. That is most important.
Delilah is always wonderful!!!
Super set I d yreYef l
With respect and care
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