Even though I feel unsafe all the time in this car. Out of all the dealerships I have gone to… I must say the Customer Service is absolutely the best.
Elijah was very helpful and attentive.
Tony is the best and I will continue to book my appointments with him. So helpful and honest.
Yes, I appreciate the thoroughness of the evaluation and honesty in discussing my own situation and needs. Thank you!
Ali is always very friendly and knowledgeable
John made my service experience more than what anyone could hope for. I have used John for previous visits and did request him when I made this appointment. He did not disappoint. Friendly, professional, great follow-up. I felt extremely comfortable leaving my 25 year old LS430 in his care.
I was the first one in the service area at 7:00 am for a simple 140,000 mile inspection. It took 1 hour 40 minutes before I was able to leave.
To me that is a little bit too long being the first one in at 7:00 am.
Thank you.
Cory is great to work with
Cory is knowledgeable, professional, friendly and personable. I appreciated his texts and phone call keeping me informed about the progress of my car. Cory was quick to respond to my phone call. He did an excellent job explaining the video taken of my car and the recommended work. Thank you, Cory!
Sebastian is so professional and personable I absolutely enjoy woking with him.
Thank you fir your professionalism
Tony was exceptional! Look forward to working with him in the future!
Ashlee es una persona muy profesional y hacen un excelente trabajo
Christian is outstanding. I can rely him to take care of my vehicle and customer service needs. Most recently,I called him when I had a mechanical breakdown, and I left him a voicemail message. He called me back even though he was gone for the day. He facilitated everything with a colleague, so I would have assistance and a loaner car when I arrived with a my vehicle in tow. When it comes to service, he is proactive and thorough.
Chris is an amazing advisor. He walked me through everything and answered all my questions. I always get great service at Crown Lexus! Thank you!
I was disappointed when I found out that the tires I had arranged to be installed were sold out from under me and I had to use a loaner car and come back 10 hours later to pick up my car.
No explanation for the $30 increase for an oil change.
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