Great service awesome dealership.
Took a little bit longer than normal, but I’m sure that was because of how busy they were. Overall service and communication were still very good!
Quality service from an experienced team
Very pleasant experience. I was told when I arrived approximately how long it would take, and it only took 3 minutes longer than that estimate! Super friendly staff...nice welcoming environment
Always excellent service!
Jeff provides excellent service!
Autumn was kind and courteous and went above and beyond keeping me informed on the status of the car as it was being repaired.
As always, Joe provided excellent service. The checking in the front went well and the communication during the wait was also good. Plus the lounge now had some pastries besides coffee etc which was a pleasant surprise.
Jeff Miller is an excellent service advisor. Over the years I have had my GX serviced he has always been professional, courteous, and very thorough in his approach. Fantastic service advisor!
It was just a 5K service so not too much to get excited about. Everything went smoothly.
Hi Chris,
Thank you for reaching out. Before I dive into my concerns, I want to clarify that my service consultant, Danny, has been exceptional—a consummate professional and a bright spot in this experience.
Generally speaking, I have always been very pleased with the service at Lexus of Glendale. However, my recent experience regarding a persistent creaking sound from my front wheels has left me deeply disappointed. I have raised this specific concern during multiple service visits while my vehicle was still under warranty. Despite my consistency, it appears these reports were either neglected or intentionally left out of my service records.
I find it suspiciously convenient that this issue was only "identifiable" now that I have surpassed the 50k-mile warranty mark. Losing confidence in the build quality of a Lexus is one thing, but losing confidence in the integrity of the service department is another.
Danny was finally able to get a technician to identify the source—the control arms—which I am now being quoted around $1,500 to repair. I am struggling to understand two things:
Why was this not identified sooner when I brought the car in with the exact same symptoms under warranty?
Why is there a complete absence of notes in your system regarding my previous reports of this noise?
The handling of my account feels negligent at best. I look forward to hearing how you plan to address this discrepancy.
Thank you,
-JP
Is a great pleasure to work with Wendy. I really appreciate her commitment with me as a loyalty client. I am giving her a 10+ for her excellent service.
The entire visit to Metro Lexus from my arrival to Departure was flawless and painless. Adam was very professional and made sure he was completely clear on what would be done to the car while I waited. The communication during the service call (including videos) was really interesting and informative. Someone needs to give Adam a “high five” because he deserves it!
Very quick, very smooth car is fine
Always great service, Juan was great
Great service. As always love Xavier was extremely helpful.
Awesome service as always!
Great experience at Lexus Service in Glendale! Taha was friendly, professional, and efficient. He explained everything clearly, finished on time, and made the whole process smooth and stress-free. Thank you
Diego was attentive and very detailed professional. I came a bit frazzled but Diego had a very calm demeanor and answered my concerns with ease that I knew I was in excellent hands. When dealing with cars, I often feel like I’m not taken seriously due to my lack of knowledge but Diego did not make me feel like that which I appreciated. From the moment I came in and to when my car was ready, Diego gained my trust that he had everything handled and that I can rely on him and the Lexus of Glendale team. All around great experience.
They left the air filter in the car- did not replace
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