The only complaint is that it took 3.5 hours versus the 2 hour timeline. I’m grateful for Luis’s help and explanation and when he had to break off for training, he called me to let me know who would be taking over my service call. Sam was also very helpful. Very satisfied with the dealership as I called last minute and they got me in on the same day. Such a different experience from when I serviced my daughter’s VW. Never going VW again.
I did not have Jay he was in a meeting at drop off and
at lunch when I picked up my vehicle.
Both of the service advisors I had a drop off and pickup
we’re great.
Fantastic. Jeff is so knowledgeable and full of advice. I greatly appreciate this!
Polite, professional, and reliable communication from start to finish. Very satisfied with your service.
Very pleased with service and attention received.
Thank you
I have one comment to share. We can all agree that Lexus is a luxury brand. While I appreciate the automation of text and email communication regarding my service, when I am waiting for my vehicle, sitting just 20 feet from the service representative, I think that the service representative could walk over and let me know my vehicle is ready. A text is nice, but when I buy a Lexus I expect a little more personal treatment. Also, it was my first service visit to a new dealership and no one explained where to sit or what snacks/drinks were available.
I am happy with Randy as he was knowledgeable, professional and respectful person.
John was very professional, and I would give him 5 STARS!
Brandon is always great to work with. He is responsive and always available for questions. I always schedule my service appointments with him!
Very timely and communicative and polite! Worked to get me some discounts. Also offered a free oil change next time I'm in since expenses were high.
My rep/technician Justin Baker is great!!
Adam and every person with the service team made me feel welcome and took care of everything perfectly! Thank you! Excellent experience!
Aaron was excellent; very personable and professional.
The fastest service I have had. Brandon was excellent as was your greeter. Thank you JM!
I bought two new tires and now I can’t get a tire pressure reading and there’s an exclamation point on the screen. I’m going back again this morning at 10 am and hopefully the problem will be resolved . This caused a great inconvenience for me to go back again. I live a distance away and had to cancel some very important things I had scheduled for today. Hope I don’t have to wait another 2 1/2 hours to get the problem resolved that I didn’t have when I brought the car in yesterday.
The guy did good job appreciate it
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