Quick and knowledgeable service
Treated in a cordial professional manner however the prices were a bit high but that’s expected at a dealership
I received excellent customer service
Very knowledgeable about my is 300. She was super nice and treated me great.
I have asked and cannot t get a clear answer as to whether or not my car has had the oil changed. The first time I took it, I was told that it was too early and not sure if it was changed because I only had 5K miles andmy husband took it and he said that Aaron told him he would honor the oil change when it was time-which I thought was now. I asked the technician to find out if it was the free one or not and he automatically assumed I was looking for a freebie or something because he said I checked and Aarn didn’t leave notes and I checked with my manager and she said she’s NOT going to give you a free oil change, that she will do it for half. At no time did I ask for ANYTHING FREE. I want my oil changed if it needs it. My car has 9400 miles and I’ve had it 18 months. If I can afford 800/mo I can certainly afford a $120 oil change. Arturo should not be so quick to judge and note that not everyone me is out to get something free!
Had a great experience with Lexus customer service. The only thing being the first time I have used your it would have been nice to know I needed to reserve a loaner car. The text I got only mentioned bringing a drivers license and proof of insurance. Thank you.
Everyone of your staff were exceptionally friendly and professional .. well
done!
He was fast and was able to help me even though I called late.
Yes yes yes yes,Roberto has never been shorty of professional and curtious. Great customer service, he always went above and beyond. Great team Lexus of colorado springs
Adi is a great service advisor. He makes sure I am aware of service needed, provides cost information and keeps me updated on process regularly. He is an asset to Lexus.
Cory was awesome keeping me posted on the progress of my car service and answering my questions. Very professional!
Staff completed repairs very quickly with high quality of craftsmanship. Appreciate getting vehicle back to me in very quick turnaround. Thank you
Chauncey is amazing. He always makes my service experience pleasant and stress free.
My Service Advisor, Joseph S., always provides excellent service throughout the entire service appointment. His professionalism and automotive knowledge are very much appreciated! We love JM Lexus!
Actually, I don’t have the car back just yet, arriving tomorrow. But, I am always treated well by your enterprise. So I’m happy to commend.
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