Definitely, I do not like the representative who's get my service. 1st. He call my name from his desk instead get to me at the waiting place. 2nd. He was an a phone call and taking with me at the same time. 3er The first thing that he ask me was that if it is my first time on the jm lexus? And I have been more The 20 years as a Jm lexus customer. Well sorry by i never will get in touch with him.
Incredible experience, have already highly recommended Lexus for next vehicle to many friends. Above and beyond expectations at every turn.
No sticker left on windshield advising when to have oil changed
As always, we were impressed and pleased by the service process - we were informed of any issues, allowed to decide what action to take. Appreciate your dealership and staff!
Aaron is always exceptionally courteous and keeps me updated. He is great to work with and I will continue to call Aaron and Lexus.
Communication felt complete and honest. The wait was pleasent and I had total confidence that the work would be very good. I'll be back to JM ????
Very professional!
Excellent Customer Service.
Luis was excellent and made my experience at JM Lexus easy and stress free. Thanks!
Sam was incredible and I highly recommend him.
John Nahar did an excellent job of helping me, however, when I picked up my car from putting new tires on it, the rims / wheels were substantially scratched. I am pleased with the help Karen Reiner gave me at the end of the day. In the end it should not have happened at all. However, thank you to the team that is helping me make it right. I will schedule time to refurbish my wheels.
Thank you, respectfully, Bruce C
Exceptional customer service
Appreciate the team effort in servicing my Lexus today and for over ten years! Everything that scheduled today was done and even more than I expected! Thanks Travis and all! So nice to see folks I know smiling and professional and knowledgeable every time I visit! That is why in large part I drive a Lexus and feel fully safe and secure with my car! Thanks Again!
Joe’s personal service is always fabulous.
Good evening,
Mr Whittingham was my advisor from start to finish. I was informed throughout the process on thr progress and when the car was completed!!! Thank you Daniel for listen to me and being caring person. You are the best !!!
Delilah was a pleasure to work with. Answered questions ans was extremely helpful. A wonderful first experience with her and the dealership.
Service at Lexus is always exceptional
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