Kia My Service

Tech clearly explained everything , making me happy with the service.

Super helpful and efficient.

Took 2.5 months

I had an appointment for my car(Sorento 2019) on March 28th for a diagnostic on the A/C not blowing cold air. It's been a week and nothing done on my car. I had a road trip and have to pick up my car on April 3rd.too many days to have a diagnostic. Thank you very much, but not coming back to your place.

I drive every day so I know my car is in good working condition. I dropped off my car on 4/1 for a HECU recall. When I returned to pick up my car I was informed the car battery had died due to my child’s backseat camera being plugged into the car charger. They jumped me and began to tell me my car needed a new battery, new air filter and to be serviced again. I said no and left. Turns out they lied to my face. My car battery is in great condition and so is my air filter. I know this because I had my car checked out by people I trust. Whoever worked on my car to do this so call recall loosened the clamps to the battery and that’s why my entire car wasn’t functioning. I’m not a fan of Kia but this put me over the top. I do not trust Kia dealerships because they mess with your car every time.

Very satisfied with the service provided by George. He showed genuine interest in seeing I was taken care of.

Correspondence with Danielle has been great! Appreciate her explaining everything. Thank you

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It should not take an hour to get a shuttle ride back to the dealership. The recall notice said 2 hours but we were told 4 to 4.5 hours. Recall took two visits rather than one as anticipated. Communication via the text messages was far too slow to get a reply.

Michael is always efficient, friendly, & helpful. It’s a pleasure to have him as a service advisor. The chairs in the service area & bench outside are much appreciated. I’m 82 years old & have had many years of standing while waiting for a service advisor. Love the comfy new customer chairs in service waiting area. We have 2 Kias that we have serviced every 6 months, since 2010.

Excellent service!

Eric helps me almost every time that I go in for service on my car, he is great. Always super helpful and knowledgeable.

Appreciate the video inspection and online payment

Great customer service everyone is very friendly! The check in, updates, and check out were great! Better than Alhambra service!

Disappointed someone there stoled or disposed my expensive limited edition keychain! Very disappointing!

Great service and very friendly. I appreciate the honesty and knowledgeable recommendations. George did not try to pressure me into getting services that I didn’t need like other places. Ended up doing some work that was recommended and needed. Best service I received in a long time.

I was told that my car would undergo extensive test driving to see if the whistling sound I heard while accelerating could be reproduced. The dealer had my car for 10 days and claims they were unable to reproduce the sound while accelerating. However, when I picked up the car and drove for about 15 minutes the sound was very clearly heard. I doubt enough time was invested in trying to figure out the issue with the car. As a busy physician, I don't have the time to drop off the car again or go test driving with the dealer foreman again to have them hear the sound as well. I can't be without a car and the dealer is refusing to give me a complimentary loaner car, stating it's Kia policy. Mike Connelly, the gentleman in the Service Department who was assigned to me stated that I could drop off the car or bring it by again when the sound was heard.

Wonderful service !

I was very unhappy that the sales manager had told me he would order the part prior to our arrival. 4 days went by and the sales manager ignored me finally my wife had called from a different number and he answered. It took 2 weeks to get my vehicle back. The service manager was easy going but my whole experience with Covina kia has been nothing but unpleasant. I will not be returning from this point forward.

Matt Park is great