Kia My Service

Regarding the onsite car rental. Charge came through as OnsiteRover, Las Vegas. I didn't recognize it and Googled it. It came up as a dog walking service, so I disputed the charge and had to replace my debit card.

Thank you

Eric did it like a pro all went easy and perfect

Friendly and listened to me

Danielle was excellent!

Excellent customer service Michell was very helpful and nice!

Thanks Eric!

Mike and all the employees were friendly and attentive. The only reason I was not completely satisfied is because I specifically asked them to remove the service sticker reminder that had been there since two services ago. However, it was not removed. There is still sticker residue remaining. Thank you.

George help was excellent.

No problem. Thank you for helping us out.

Thank you George for your assistance, I appreciate it.

Great job..

Danielle was really great and I appreciate the chat in her office regarding the maintenance at hand and anything else I wanted to discuss. She was excellent. Prior to, my experience at Kia has been disappointing for many reasons I don’t feel like listing now. There was a recall for a tire mobility kit I had been waiting for since my last oil change. Despite several calls to check status, no one ever got that handled for me. Daniele ended up ordering it again I guess. She said the order wasn’t done right so she ordered me one that would only take a few days to come in. So that I appreciate, but it’s frustrating that after all that time, it still wasn’t in. Could’ve saved me a trip. My tire also needed a patch which I would’ve like to get done at the same time, but was told after car was done and when I remembered again to ask about it, my car was already being brought around for pick up. Overall, Danielle really was outstanding and I appreciate her willingness to ensure I got what I needed. I was even able to contact her after about the recall and she graciously responded to me. Huge thanks to Danielle!

Mike has always been great to work with.

Friendly fellow, answered some questions I had.

Representative is awesome however actual service on my vehicle is questionable. It is the actual 1st service ever yet I notice some discrepancies. 1. Vehicle wasn't reset with from oil change as it keeps notifying me to reset & oil change due. 2. I reset the service on my Kia App to appropriate Mileage yet not full service appropriated. 3. Tires were not inflated 4. Unsure if there was an actual tire traction as tires weren't fully inflated. Next service sticker does not fall in lieu with next appropriate 16,000 mile service. I do appreciate the actual treatment & sincerity from Danielle yet service is what is questionable with such an itemized receipt but no specifications on paper good/poor conditions. Comparable to Honda/Cadillac with such bolster of information to actually direct my vehicle.

The main problem was the time estimates kept getting pushed back longer and longer, and I did not recieve a loaner vehicle after the vehicle inspection. Having to call Kia directly was what got me a loaner vehicle and they were the ones who told me I should/could have gotten a vehicle a lot sooner because there is no authorization of any type from them that is needed like I was told, and that once my vehicle is found with an issue under warranty, I should of been given a vehicle.

We’re very happy with the service we received.

NO comment.

The service was very efficient and Michael was very professional thank you John