Kia My Service

Damian is a rock star.

You had my car for 6 days to do an oil change. You said you had no problem getting it to charge so you weren’t working on that. Also, requested an estimate on some body work. You didn’t give us one, but told us to take it over ourselves after having it for 6 days.

No need to contact me. Just answer your phone when folks calling for a weekly update on their vehicle being serviced, and be straight up.

We purchased a 2017 Toyota sequoia. We were completely dissatisfied with the service agreed-upon at the time of sale. The vehicle was never cleaned and even when we returned to have it cleaned we were allowed to sit in the waiting room for six hours finding out it’s still was not detailed.The tires that were agreed to be put on it are not there when we were told they were.They finally got the correct tires but the car still was never detailed we had to leave I cannot wait any longer. We Waste an entire day and felt communication to us was very poor. No one has reached out to us to correct the problem or follow up

We waited several weeks for our appointment on Saturday, October 9. We live 2 hours away, so we drove two hours (leaving at 7:15 am to make our 9:30 appt). When we arrived they looked at the water in the floor board and said it appeared worse than they expected and they thought it would involve more time than they planned and ordering a new part that may take a week or more to arrive. They told us to come back Monday and they would give us a rental for as long as it took to fix it. We then drove 2 hours back home. Two days later my husband drove up after work to leave the car and get the rental. Then he drove the two hours back home. Kia called us on Wednesday and told us it was fixed and to come get it. They told me they did not have to replace anything and that it was just a clogged drain as originally thought. Complaints: This could have been fixed at the Saturday appointment but no one bothered to check it! We drove a total of 12 hours in a 5 day span to get this taken care of. And we had to pay a $100 deposit to get a rental care that has yet to be refunded. Lastly my car floorboard was flooded daily with water for about 3-4 weeks before they got us in the the appointment.

I walked in no notice, no appt with a tire emergency and got immediate service. Again I can not compliment the service I receive high enough.

those guy are the best

Latonio was attentive when I explained my problem, explained what the tech was going to do, later explained what they found, and then researched to determine my warranty status. He provided excellent customer service.

Everyone was great !!

They were very efficient with their work. I was very pleased.

Mike always does a great job. Thank you!

Excellent service.

Eric was very nice l was please with the service thank to you

I have no complaints, From beginning to end everyone was professional and communication was excellent.

Thank you! It was fast and done perfectly!

Your welcome!

I am still showing my car needs serviced on my dashboard and a tire alert is still showing. When I got in my car to leave it was on and I came back to the door and it was already locked. Hoping I can stop in quickly one afternoon and get these taken care of

They don't come any better than Damien. Sincerely

Tori at service was great! She was very professional and nice at the same time. A real pleasure to deal with.

Staff was friendly, informative and courteous. Car was ready 5 minutes before it was promised. Very satisfied.