Kia My Service

I already had the codes for them to check history paid $75 for then to tell me nothing was wrong with my car. Mat was very nice about the while thing however.

The transaction was very smooth , consistent and fast. Thank you

I appreciate the time spent doing the repairs on my Sorento keeping in mind the cost associated with replacement parts. Although it took a little longer I was glad it was done right instead of rushing through the repairs. Thanks!

Thanks for the great service

Love the friendly service and honesty from Gene and Jeff. As a single woman I appreciate they don't try to upcharge me. Kathy W

Jacqueline and the team provided top notch service. She effectively communicated with me giving me status updates in my vehicle. Super friendly!

The horn keeps honking and the lights flash periodically.

Thomas was very courteous and professional!

I would like to preface by saying that Damien and Franklin were friendly, professional and courteous. I am disappointed in a few issues: 1. No loaner was available. Both gentlemen did explain that due to a lack of inventory that no loaner was available. I had to spend over $500 for a mandatory 7 day rental with Avis, which some of the fees might not be reimbursed by Kia. 2. When I dropped off the vehicle on 10/25, I was not offered a courtesy ride at all. I had to have my husband come into town and pick me up at the dealership. What disappointed me was that on 11/3/21 when I picked up my vehicle, two ladies after me were both offered courtesy transportation while their vehicles were being serviced. 3. Damien had said he would have the vehicle detailed also, and Fra klin even stated "don't worry Miss Jamie, I'll take care of you." the day I dropped it off. Unfortunately, my car was in the exact same condition as it was when I dropped it off. I was very disappointed that neither Damien, nor Franklin could keep their word to me, especially considering the massive inconvenience of having to procure my own loaner. Please keep in mind that per Kia Consumer Relations Department, the turnaround time for them to reimburse me for my rental is 6 to 8 weeks. Thank you for the opportunity to address these small issues, and again while Damien and Franklin were wonderful gentlemen to deal with, I guess I was left a bit disappointed in my overall experience.

Mostly satisfied. Just got conflicting info. Said the oil change before this (done elsewhere) had a big leak / little leak due to a cap not being tight. Also told car was washed and vacuumed - but it wasn’t because the guys who do it couldn’t be found. Not a big deal but you asked. They said I could get wash vacuum if I’m back in the area. Which equates to another errand I have to get around to.

We always have been satisfied. However, this time, the tires weren’t rotated. It concerns me that other things may not have been done that the paperwork said was done.

Great customer service

Joshua was very attentive to our needs. Absolute pleasure to work with!

Everyone was polite and helpful and friendly

Jim went above and beyond to help me. One of the most enjoyable an helpful people ive encountered in some time. Somebody give that man a raise! Seriously, he is an incredible asset to your time and I hope he is truly appreciated.

The service was very good and quick, thank you for great service.

TJ was excellent, best I’ve ever experienced at any dealership!!!

I am happy with your service, thank you

After service my truck always cleaned today it's not. I don't know why.

Katie was very helpful and explained what my vehicle needed that was important for me to have done. I really appreciated her advice